Honestly done with X-Arcade. The Haptics Kit is a disaster and the company is a ghost town
I'm beyond frustrated right now and just need to vent/warn anyone thinking about buying from X-Arcade. I really wanted to love this thing because the concept is cool, but the quality is cheap and the support is non-existent.
My haptics kit power died a few weeks back. It took their "support team" 5 days just to reply to my first email. After a bunch of back and forth, they finally admitted they had a "small number" of defective PCBs manufactured and mine was one of them. I asked them to expedite a replacement because I’ve already been down for weeks.
Well, the box finally showed up today. I opened it and there is no PCB. It’s just a poorly packaged wood top panel. Unbelievable.
The red flags are everywhere with this company lately:
- Phone number is just a generic voicemail.
- No actual names on their website or LinkedIn (just 3 anonymous "employees").
- Support feels like an offshore desk that isn't even reading the tickets.
- Zero transparency on who even runs the place anymore.
It feels like a company that’s about to go under.
Has anyone actually had luck getting a refund from them directly? I bought the pedestal at Micro Center about a year ago and the kit from X-Arcade direct. I'm not willing to sink more time into a company that is this incompetent. Is it worth trying to talk to Micro Center about a return since the manufacturer won't support it, or should I just go straight to a credit card chargeback for the kit? I've spent close to 1K on this and tables purchased to use with it.
Anyone else dealt with this "defective batch" of boards or did they just send me wood to stall for time? Who actually runs this train wreck?