Went in for oil change on my Outback, they inadvertently drained the transmission
Hi all, I’m here with a tale as old as time:
- Went in to a Jiffy Lube (SURPRISE!) for an oil change. They fiddle around for a bit and clearly something ain’t right.
- They inform me that, sorry sir, we inadvertently drained your transmission fluid. Do not turn your car on.
- They’re unable to get the right Subaru CVT juices because it’s a Sunday, and they’ll have to wait until tomorrow to get it from a dealer and perform the work.
- They’re comping the oil change (obviously) and my Ubers home from the shop and to pick it up, thankfully I work from home and won’t really need the car during this time but it’s still a PITA.
- I recorded the conversations and have the number of the manager on duty and her boss
- The manager gal informed me that they don’t typically do Subaru transmission fluid stuff because it’s so hard to get the right fluid quickly. I asked if it was something they were capable of doing in house, and she said yes definitely not out of their wheelhouse (inspires confidence given the mistake in the first place.)
Before they actually start the work tomorrow I want to make sure I’m setting everyone involved up for success, shit happens.
Questions:
- How big of a goof is this, and what are the risks?
- Should I have them NOT perform the work and instead demand a tow to the dealership for them to perform the work, or is it really not that deep?
- If they perform the work, should I ask them to also cover a dealership inspection of the work to make sure everything was done “by the book?”
- Any other liabilities I need to be concerned with?
My main thing is, as of right now, this is a hundreds of dollars mistake for them, and a somewhat minor inconvenience for me (any other issues notwithstanding, I’m coming out ok with a free oil change for about 2hrs of inconvenience so far). I want to ensure that this doesn’t turn into a thousands and thousands of dollar mistake for them and a major major inconvenience for me if it gets messed up.
Thoughts? Advice?