u/Born-Function9114

on the 30th July I bought the Dal vrije for 49 euros. On the 3rd August they cancelled my subscription saying I had an outstanding invoice form June. But there was no sign of outstanding invoice in my portal nor any previous emails of direct debit failure or payment reminder.

I paid them with the link they sent together with my subscription cancellation email. However the refused to restore my subscription cause the promotion ended.

Then I recieved an invoice of 33 euros for the 3 days of subscription that was active. I still dont understand how come they are charging me 33 euros for 3 days for a subscription which was 49 euros for a month.

Their chat doesn't work. I keep calling them every day. they take 2 hours in total and try to confuse me and then says sorry call back tomorrow.

What can I do?

I’m looking for advice about a frustrating situation with NS.

On 30 July 2026, I purchased the promotional Nederland Dal Vrij subscription for €49. NS then incorrectly invoiced me €127. I contacted customer service, and they admitted this was a mistake and said it would be corrected, but it was never properly resolved.

On 3 August, NS cancelled my subscription without any prior warning, claiming there was an unpaid invoice from June.

The confusing part is:

• Mijn NS showed the June invoice as paid.
• I never received any failed-payment notification, reminder or payment request.
• The cancellation email referred to an old OV-chipkaart that I blocked and stopped using about a year ago. But the invoice is linked to my new card.

I have called NS several times, but customer service has given me contradictory information and has not resolved the issue. NS now says the promotional subscription cannot be restored because the offer has ended, and that I must buy the same subscription again for €127 per month.

I purchased the €49 subscription together with my partner and planned a month of travel around it. Because of these administrative errors, I have lost the promotion, had my plans disrupted, and experienced financial loss and unnecessary stress.

I have invoices, emails, screenshots from Mijn NS supporting the above.

I have checked my bank app and that amount on invoice was never deducted, so I paid it to avoid collection cost. But they wrongfully cancelled my promotional subscription for their own administrative lackings.

Has anyone dealt with something similar? Is there a higher-level complaints department within NS that can manually restore the promotional price?

I’m looking for advice about a frustrating situation with NS.

On 30 July 2026, I purchased the promotional Nederland Dal Vrij subscription for €49. NS then incorrectly invoiced me €127. I contacted customer service, and they admitted this was a mistake and said it would be corrected, but it was never properly resolved.

On 3 August, NS cancelled my subscription without any prior warning, claiming there was an unpaid invoice from June.

The confusing part is:

• Mijn NS showed the June invoice as paid.
• I never received any failed-payment notification, reminder or payment request.
• The cancellation email referred to an old OV-chipkaart that I blocked and stopped using about a year ago. But the invoice is linked to my new card.

I have called NS several times, but customer service has given me contradictory information and has not resolved the issue. NS now says the promotional subscription cannot be restored because the offer has ended, and that I must buy the same subscription again for €127 per month.

I purchased the €49 subscription together with my partner and planned a month of travel around it. Because of these administrative errors, I have lost the promotion, had my plans disrupted, and experienced financial loss and unnecessary stress.

I have invoices, emails, screenshots from Mijn NS supporting the above.

I have checked my bank app and that amount on invoice was never deducted, so I paid it to avoid collection cost. But they wrongfully cancelled my promotional subscription for their own administrative lackings.

Has anyone dealt with something similar? Is there a higher-level complaints department within NS that can manually restore the promotional price?