u/BrokenHero287

How do returns and refunds work on Alibaba?

I ordered 300 potentiometers. 50 of them are the exact ones I ordered, and I want to keep those. However, the other 250 have a 20mm shaft, when I ordered them with a 15mm shaft. It's a 5mm difference, so I may be able to keep them and make them work.

The first 50 I ordered I want to keep, because they are exactly what I wanted. The other 250 are slightly different, so I may still be able to use them, but I would rather the seller send me a second order of what I ordered.

My questions is do sellers usually offer partial refunds where I can keep the item? How do returns work, can I get a refund and still keep the item? The item price was $18, and shipping and fees was $35. It's such a low value order, if I ask for a refund will they let me keep the item?

If this was ebay, I would ask them to send me the correct item. If they didn't do that, I would ask for a partial refund to keep the part of the item I wanted. However, most of the item price is shipping and fees, so do I get any of that back in a refund?

What is eBay International Standard Delivery? Why is it cheaper than USPS? There has to be a catch?

Nothing is free, so what are they doing that makes it cheaper?

I sell as a side gig specialty video game stuff, and when I changed my handling time from 2 days to 5 days to 10 days, to now 15 days, I saw no decrease in sales.

It's just a side gig, so I need a long handling time, becuase I don't have much spare time to devote to selling. I don't care if I decrease sales by having a long handling time, because its just a side gig, so I would rather have the extra free time.

Is it true that a longer handling time hurts your on ebay, or are my items so specific, that I may be the only one, or one of the only ones selling it, that people will come find my items?

Usually I am able to ship well before the 15 days, but it give me so much room to breathe, that there is no chance I will ever ship an item late.

I just made top rated seller, but if I can't do 2 day shipping, is there any advantage to top rated seller?