u/Budget_Director_1014

Link to my original post:

https://www.reddit.com/r/EngagementRings/s/wcciPAH2YZ

First of all THANK YOU all so much, you’ve been incredibly helpful thus far in this saga, and I can’t tell you how much I appreciate it!

After some time to review Tiffany’s sent the following options; they are repeating that the damage is due to wear, but I maintain that a ring this expensive from this “reputable” of a brand should hold up to normal wear. I don’t lift weights, operate heavy machinery, spend time in pools, etc. An engagement ring is meant to be worn and I have worn 3 other rings every day for 10+ years that are not so much as misshapen, not including my wedding band which was worn on the same exact finger and is completely intact. Any thoughts or advise moving forward would be so appreciated again!

The ring is heavily worn and badly misshapen. All of the settings show significant wear, the halo has become flat, and the shank is heavily misshapen. There are also dents throughout the setting. Based on the condition of the ring, these issues are consistent with wear.

As discussed we have further reviewed with the management team and below are the two options we would like to offer:

Option 1: (Not recommended)
Service charge: $2,875 + Sales tax 

We can repair the ring as best as possible. The above estimate entails to repair the break in one shoulder, repairing the crack in the other shoulder, replacing five melee diamonds (2 missing and 3 cracked) rebuilding the gallery, reshaping the ring, retipping the prongs of the center stone. The remaining worn metal will remain as is. 

Option 2: (We were able to get the price reduced from $6,500.00 to $4,500.00)
Service charge: $4,500.00 + Sales tax

The above estimate is to remount the ring. A remount entails re-setting the new and existing diamonds into a new mounting of the same design. Please note , size is required. The original mounting with the melee diamonds will be returned to you. 

Link to my previous post:

https://www.reddit.com/r/EngagementRings/s/7kWiGIaWHf

Thank you all for the incredibly helpful advice and support first of all! To update, Tiffany’s “escalated” the ring to “management” who continued to gaslight me and say that the ring broke due to wear. They didn’t even consider the previous repair (in the same spot where the band broke) until yesterday (I mentioned it in every email for the past month) and refused to acknowledge that it could have compromised the ring. I told them this is unacceptable and Tiffany’s will either replace the ring at no cost or send it back and we will publicize this everywhere. We have friends who write for huge publications and have millions of followers. They are “reviewing” it one more time today. I hope to update everyone with a positive outcome!!

In 2021 my husband purchased a platinum engagement ring with a pave band from Tiffany’s. About 6 months later 2 of the pave diamonds fell out. We took it back to Tiffany’s and they made us pay for the diamond replacement and resized the ring. We were upset but the diamonds were tiny and the total repair was around $500. I have since worn it every day on the same finger as my wedding band; I also wear 3 other rings daily and have been for much longer (10-20 years). About a month ago I looked down and my engagement ring band had completely snapped, and the same two diamonds had fallen out. We took it back to Tiffany’s and they sent it to their repair center who told us it was from “wear and tear” and quoted $7k to repair (more than half the cost of the ring). Each of my other rings is perfectly intact, not even misshapen, I don’t operate heavy machinery, I work from home, I am active but shouldn’t an engagement ring be designed to withstand normal everyday activities? We’re obviously aren’t going to pay that repair cost and are going back and forth with them, but does anyone have advice? And to anyone considering to purchase a Tiffany’s ring, I would think twice!!