
Ring Intercom cannot properly pick up voice from Videx 3011 intercom
My Ring Intercom is connected to an old Videx 3011 intercom.
Everything works as should do — when the front door is rung I am instantly informed via the app, and I can unlock the door through the Ring app. People at the door can also hear me talking very clearly from my app.
However, I cannot hear on my Ring app whoever is speaking into the microphone hole on the Videx unit at the front door. If they shout, I can just about hear a muffled voice. When I use the Videx intercom handset inside my flat, I can hear them perfectly fine.
I believe this exact same issue has been raised in another Reddit post as well as on the official Ring forum, but I cannot discover the resolution (I have tried adjusting the volume in the app, but this does nothing).