u/Busy-Ice-2802

Customer satisfaction score recorded as 0 for getting no surveys

In case there are no survey response from any customer for a month is it fair to mark the score as 0?

Firstly no response is in fact a neutral response that cannot be considered 0

And if a customer is actually annoyed and rates someone say 2 on 10, even that person will be ranked above a no response employee who will be at 0

The alternative could be to exclude it from total score id there is no data

So instead of saying 81 on 100, without csat it will be 81 on 90 which can be converted to percentage- 90 percent

But this will be unfair for people who actually got 10 on 10 score

What do you guys say

reddit.com
u/Busy-Ice-2802 — 7 days ago

How to mark CSAT when customers haven't filled any survey - call center

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In case there are no surveys from any customer for a month is it fair to mark the score as 0?

Firstly no response is in fact a neutral response that cannot be considered 0

And if a customer is actually annoyed and rates someone say 2 on 10, even that person will be ranked above a no response employee who will be at 0

reddit.com
u/Busy-Ice-2802 — 7 days ago

Workout split

How often do y'all workout?

Home or gym? Which is better

What's the workout split and diet?

Any recipes you swear by to meet protein goals

reddit.com
u/Busy-Ice-2802 — 8 days ago

Liked by Niharika guys 👀

Gullu has so much influence and popularity..his stories are full of people appealing to vote for him, including Elvish, Nayandeep Rakshit etc.

u/Busy-Ice-2802 — 11 days ago

Kaira and Gullu's date

It was super awkward. Gullu had zero interest in the whole thing...I don't think he is shy because he was very open with Anisha during their beachside date. With Kaira, not only was there zero chemistry but he also looked visibly uncomfortable.

reddit.com
u/Busy-Ice-2802 — 13 days ago