u/CSA1996

Ordered something with Special Delivery Guaranteed before 1pm and at 12:59 I get a notification that they tried to deliver but I wasn’t in…

- I have cameras
- I had the front windows open so I could listen for the van

If you’re going to lie about missing your 13:00 cut-off then surely don’t pick 12:59… totally unconvincing

Phoned the Royal Mail to complain and got told an email was being sent to the local DO depot manager… what are possible next steps?

The call handler mentioned that the driver might be out on their round until 7ish and the depot manager could tell them to come back across and make sure it’s done today… but that feels unlikely?

Thanks in advance