u/CalamityPhant0m

Chat will not allow me to send a simple message, I’ve spent 52 minutes on hold and not had a single person answer. It’s not a complicated thing I would think. Utterly ridiculous

Ok, so I got last Saturday’s “Ship to Me” drop of the Jordan 12 “Bloodline” confirmed as of that night, with a confirmation email the night of the 23rd (with coinciding card charge for one pair) and a follow up email Monday morning with FedEx tracking.

Starting yesterday, I received ANOTHER “Thanks for your purchase” confirmation email with the little photo of the shoe I bought and order number, and since yesterday afternoon I’ve gotten 17 more emails, literally every hour. Same email. Same info. Sent about 1 hour and 1 minute apart. I was concerned so I checked and my card was still only charged for the one pair and that was it.

Just for clarity I called customer service and requested a callback. A guy called me back and through a difficult conversation because of a language barrier he basically told me to silence my email notifications in the app/on the website. I told him sure I could do that but moreover WHY have I gotten 17 separate emails and was this a glitch, was this some known issue, was there some sort of issue with the order itself? He basically went silent and literally sat there as I patiently said “hello, sir are you still there? I just want to confirm I’m only getting one pair of these shoes. Hello?”. After 37 seconds of silence I hung up and now I’m just flabbergasted