Looking for advice: Sunroof sunshade came off track, dealership says whole sunroof repair is needed but Hyundai Canada won’t approve it
I’m looking for some advice or to see if anyone has dealt with a similar situation.
The fabric sunshade on my Hyundai Tucson panoramic sunroof came off its track. After inspecting it, the dealership and their body shop concluded that simply replacing the rail/tracks won’t address the underlying issue. They believe the entire sunroof assembly needs to be repaired or replaced to properly fix the root cause.
The problem is that Hyundai Canada has only approved replacing part of the rail/tracks, not the complete sunroof repair that the dealership and body shop are recommending.
The dealership is now telling me that they would try to perform the complete repair as a goodwill gesture because of the partial approval of the required parts from Hyundai Canada. However, the process has turned into a frustrating experience.
It was supposed to be a 2-day repair after the initial assessment, which has now stretched to almost two weeks, with very little communication or accountability.
To make matters worse:
* I’ve been paying for a rental vehicle entirely out of my own pocket. Insurance doesn’t cover the rental since it is related to a warranty repair.
* The dealership says they can’t help with rental costs because they’re already trying to do the repair as a goodwill gesture due to the partial approval.
* My vehicle is still under Hyundai’s warranty, and Hyundai Canada is refusing to approve the full repair that the dealership and body shop requested.
* Because of my financial situation, I can’t continue paying for the rental much longer and there is no ETA for the complete repair work yet.
I’m feeling stuck between Hyundai Canada, the dealership, and the body shop, with nobody taking ownership of the situation.
Has anyone experienced something similar with a panoramic sunroof or sunshade issue? Were you able to get Hyundai Canada to approve the full repair? Is there anything I should be doing next—escalating to Hyundai Canada, involving consumer protection, or something else?
I’d really appreciate any advice or experiences from others who have gone through this. Thanks in advance.