u/CandyKeys

As the original poster has blocked us, ironically just right before making the post off all platforms and decided to stand his point, I think its fair we show our view and point as he has not allowed us to comment directly on the post. Link to post by Aidandev.

This is crossposted due to the threat of being deleted by mods, as past experience showed that we were not allowed to give our side of the story.

I think its time we look at the whole side of everything, as there seems to be a lot of information left out. I will categorise it in the topics and then move it onwards.

1. Renders - I agree, to this topic, this was failure on our part, in 2022 we needed maybe 4x the employees that we had, I was too conservative so we just did not have the manpower to get this done on time, I apologise. This was a Fundemental mistake leading to failure in deliveries of GBs in the times of 2020 to 2024.
2. Group Buy Page - This goes to as above however we have been known for always being last so we can always compare the MOCHI40 pricing to worldwide pricing and make sure that things are polished. This is a mistake, should have been handled better.
3. Order Request Form - Things are as first point.
4. Payment - Notorious CandyKeys thing from back then, was a issue until later 2025.
5. Shipping - This is a bit of a weird one, not really sure how it was explained so...

Obviously if cases are damaged on arrival we have to hold either the party of A. The shipper or B. the Courier responsible. It is frustrating to see how poorly packaged it was, it was just 1 package containing all cases with a bit of foam in-between them with the total package easily being over any standard weight. I have attached further correspondence, as the OP of the post has just picked the worst of them all, really a shame, but explains the mentality of making a reddit post bashing someone. You speak about pain well, we had it too to be honest, it was not a easy on-going process. In our past damages have to be held with the shipper and with the courier, in this case the shipper as the box came in-tact was not the fault and we had difficulties putting the blame on FEDEX as the cases were thrown around loose. You also state there was no insurance, that is not true, there was insurance but can not be claimed on such mishandling of packaging.

6. It goes on - falsely it was claimed that we offered no help, or no sympathy see here:

https://imgur.com/a/Rg4RdZ0

The image is telling in us wanting to purchase extras to hopefully help us, but also Aidan not have such financial carry, and the conversation ended on us seeing how we can help him financially. We even offered as last words of conversation our help but obviously due to CandyKeys fashion of being too busy - it did not end up being brought up again.

So while you write:
"In the end I produced the missing cases and shipped them, all on my own dime, for 3.5k USD. David made no attempt to go after FedEx. He said he'd pay for them, and never did. To be clear, if I had paid for the original shipping, this would have been completely acceptable. Again, David was the one who arranged shipping, and did not have any insurance on the package. There was nothing I could do. I produced the extra cases with the expectation of at least being partially reimbursed for them, and never was. I shipped them to be done with the whole process and finally get my customers their damn product."

This is just not true, see screenshots. Insurance was also included and could have covered something.

So how about I better you than making a f***** reddit post and I will offer you right now in the post publicly some compensation if you decide to unblock me and just write me, and I am sure we can figure something out.

But I set the question again: Who is responsible for the awful packaging of the cases? You should have held the person that was responsible for packaging the boxes for the awful handling of the product, not you, Aidan. No. - The original late payment and non-payement for replacements alone were grounds for legal action. - This holds up 0, you never stated so that a payment was required, if you want late payment fees on the smaller amount of invoice, I will gladly settle them.

Now can we please stop with this Reddit stuff. It has been 2 days. its enough. PS. Anyone that said Great Wave is not delivered yet, its in delivery, if you do not have the tracking you can reach out as around 70% of the 1.3k Kits are already shipped.

Hi, David here, as you some may know me... been around here since a good few days...

-- As a notice this is a repost from r/mk -- as the moderators have deleted our official response with 100+ upvotes, its not in their interest of the mods after repetitive discussion for the recieving end of reviews to have a fair share of giving their side.

:::

I just wanted to have my own words on this post that was posted a few hours ago here: [https://www.reddit.com/r/MechanicalKeyboards/comments/1t0vlur/psa\\\_do\\\_not\\\_buy\\\_from\\\_inputgear\\\_aka\\\_candykeys/\](https://www.reddit.com/r/MechanicalKeyboards/comments/1t0vlur/psa\_do\_not\_buy\_from\_inputgear\_aka\_candykeys/)

We are aware of the timeline that the user has mentioned and it has been extremely difficult to be able to respond to the post in a normal manner as everything gets downvoted, not being able to reply within the minutes of creating the post it seems to be that it is nearly impossible to give our side of the story. I will try to pitch in here as a post.

**April 7th. -** Customer ordered

**April 8th.** \- Package shipped

DHL was unable to for unknown reasons find the customer and the package returned to our office, as our customer and we communicated many times (as we waited for the package) on **April 27th.**

**April 28th** Customer was reached out to about reshipment. Address was reconfirmed and discussed, *it was confirmed that a new tracking will be shipped****.***

**April 30th** the customer asks for a tracking number at late afternoon.

**May 1 is a bank holiday**, so we did not have support open: I replied only on **May 1** after checking on my mobile support that we will reply to him with the number, stating we will send him the tracking number after the bank holiday, stating we will reply accordingly.

**May 1 20:37** the customer wrote: "Tell me when you'll be sending the package at the absolute earliest. If you cannot send it by then, I will be getting a refund. If you cannot refund me, I will be getting a chargeback."

which I did not reply to as I did not check e-mails until a later hour. **The customer made the reddit post**

**May 1 22:18** customer wrote "Don't bother sending it. I have issued a chargeback with PayPal. Please refrain from contacting me again."

**We refunded the customer and sent the keyboard, no questions asked, it is clear above was not good enough.**

u/BSGYT

While this post is prompted by a specific situation, it is not meant to defend any particular party. Rather, the goal is to highlight a broader issue: many times when I visit r/mk, I see posts describing negative experiences and quickly turning into pitchforking against a brand or vendor, often without giving the other side the opportunity, or even the time to respond properly.

I’ve frequently seen situations where judgments seem premature or unfair, sometimes even causing unnecessary harm to brands and vendors who haven’t had the chance to explain their perspective. It feels like there could be a better way to handle these situationsone that fosters a more constructive and positive community.

It’s not enjoyable for anyone; brands, vendors, or community members to feel pressured into spending time writing responses that may not fully reflect the situation. There should be a more balanced approach than simply posting complaints on Reddit.

I would also like for the moderators to explain why our response has been deleted with discussions ongoing about the situation.