I paid my duties the same day I got the email they were due and still saying it has not been paid, now DHL is saying I have 24hrs to pay before it is sent back???????????
Departing Country: Japan
Destination Country: USA
Can someone please explain to me or get some input into what in the world is going on. I have never had this issue before.
So to sum up the whole situation. I am getting a package from Japan, I received the notification that duties were due Tuesday the 29th, I immediately went and paid the dues. My package then arrives in my city and now it's been on hold awaiting payment.
I have spoken to CS multiple times and billing twice both have given me two different answers. CS is saying that I have duties due and proceeded to keep forwarding me to billings, the billings rep told me that my duties were already paid for and it should've been delivered which was Friday (for context it was originally slated for Thursday but help for apparent duties not being paid).
The package was still on "hold" status come Friday so I call CS again, the CS rep tells me it's on hold for duties, I explain the entire situation to them and they pulled up the billing portal whilst on the phone with me and acknowledged yes they see that it was paid. And I should have it delivered tomorrow. They informed me they were going to make a note that my duties was paid for.
Fast forward to today I am still getting notifications that my duties have not been paid for and I have 24hrs to pay. I go and click the link provided in the duties due email and it shows that I have no pending duties due.
It's currently the weekend so I can't get in touch with any real people.