Important POST for every iqoo user. And update on neo 6
So guys I am going to tell you what happened regarding my IQOO neo6 and hope it helps you in future.I first visited to service center to check and order my spare parts which after a week they told was not availabe, So on 17 aug on Monday I went to the nearest service center to get spare part of a display of my IQOO neo 6, while my phone was opened by technician on counter, I was waiting in sitting area of the service center, after opening my phone and doing some checking the technician called me to show my already opened phone and said my motherboard liquid indicator has gone red so i will have to pay full price of MB and screen assembly and I may get a fresh handset, I rejected the offer and came home, today my father called the same service center again and asked asked why parts are not available and many more question as he was furious on why my phone is not repairable( no screen assembly available), After all the talks he ( the technian) said that they can offer a Z6 lite at the cost of screen only telling my father it was launched only 2 years ago and one of the latest model,( z6 was originaly launched in 2022) which is a complete lie, second I asked can't they provide any phone in neo series, they said the latest neo 10 phone was launched 2 years ago and is not available also telling you wont find it on amazon or flipkart, which is the 2nd lie, After this I called the customer service and told them that this is happening from service center side and demanded that if my motherboard as acceptable why was i denied replacement by new handset at the service center, while i was telling this to customer care he( technician) called my father and said he can offer a z10 or z10r at the price of screen assembly and its the best they can do, so i called the customer care againg and told them that first they denied the replacement completely, now they say only screen assembly money is enough, So i asked them to Replace my neo6 with neo 10 at the price of screen assembly only because the service center is now ready to accept the motherboard as it is, the customer called me againg saying they received report that service center giving me z11x or something for scrren assembly price so i denied it saying they only offered z10, and now customer care said they will talk with service center and tell me the best solution, I have already mentioned with customer care that I will accept a phone from neo series if possible, customer care said they will need a time of minimum 24 hous and will get back to me. Did I do something wrong? What do you think will hapen? My request to everyone to upvote and reply so every other user can be saved from this hassel
