HELP DESK?
Help IT pepz, I am about to be deployed as a Technical Helpdesk Associate sa isang POS account (Ingenico). Is this just another term for TSR? masyadong vague din kasi nakalagay sa Job Responsibility and yung target ko na LOB is yung nag uutilize ng Active Directory, Office 365 at SNOW kasi hindi ko i-pupursue kung hindi ko magagamit natutunan ko. IT HelpDesk ba talaga yunbg right term? Im so confused.