
How would you handle this situation?
I just got this new to me 1601 DJ. I walked into my city’s AD, and a lady behind one of the display cases greeted me and asked how she could help.
I said i simply would like to see if I could pay to have the wrist adjusted on this to be tighter? She puts a glove on and says may I have a look?
I hand the watch over, and she gives me a dirty look and says you want us to size your fake Rolex? I’m like what? She then calls over their Rolex expert and is like “he wants us to size this fake Rolex for him” the man had it in his hand for barely a second and was like this is real, it’s just an old piece what are you saying? To her
She starts apologizing. Saying she doesn’t know anything about older Rolexes. I’m a young dude. and i wasn’t dressed the best. And it’s a $4500 polished refurbished Dj. But still. I feel so disrespected. If you don’t know anything about Rolex’s why are you legit checking potential clients to their faces? Especially with other people around who can hear everything and clearly making me embarrassed? I get you won’t service fake pieces but leave that to the experts.
This is maybe the most “respected Jewerly store” in my city.
I don’t want her in trouble but i don’t want dudes like me left feeling stupid just requesting a simple service from an AD.