impossible to return UGREEN Revodok Maxidok 17-in-1 TB5 dock
Wish I'd never bought this thing. UGREEN claims to have a return & refund policy, but they've been giving me the runaround for a month. First they asked me to send a video of the behavior I'm trying to return it for (active fans are too loud for me when using the SSD), which I did, then they didn't respond to repeated emails from me for two weeks. Then they offered to send me a second unit rather than refund the first one, which I had no interest in, and I again asked for a refund. 10 days ago they offered to refund (finally!), I said yes please, and now no response from them after four more emails from me.
I'm at my wit's end with these people, now I have this dock and all the packing materials still taking up space in my office. Obviously, don't buy anything from them if you think you might need to utilize the return policy.