u/ChinaBearSkin

I went to the telus store in GP. Apparently they are 3rd party, that's the excuse they gave. I told them I want to move my pre paid to a post paid because I finally got my bank cards. The lady set up a post paid account then moved my number onto it. I told her there is an activation deal where I can pay $40/mo for 20GB. She said that she had already set me up with a $50/mo for 100GB plan. (I'd rather save the $10/mo.) She had messed up, tried to fix what she did but couldn't. So I called the help center and they couldn't fix it either. Now, I have a second phone number, I asked if we move that to post paid so I can at least use them for the next month? They said sure and they gave me the $40/mo for 20GB on the second line. I said, "That Is what I wanted on my first line, why can't you give it to me?". They said because it is already on a plan, they can't change it, and the $40 plan is only for 'new' activations. But this lady had just 'activated' my a number that day, and still they couldn't un-do what she did. They said they cannot help me.

So a 3rd party technician set me up with the wrong plan on accident and they refused to fix it. I also got hit with a hidden fee while on pre-paid. So that's scammed twice in 2 months. I will never use Telus again.