u/Chocolate-waffles-7

I ordered the manetain combo on nykaa on 15th may, and they sent me a product wrapped in tape because there was a whole cut on the tube.

I placed a return request and the delivery guy refused to pick it up because he's saying that he can't see anything about damage in his app, and he's scared that they'll make him pay for the damage.

This happened twice already, and now another return request has been placed by the customer support agents for BOTH the cream and the gel, clearly they didn't understand english when I said that the cream is damaged and NOT the gel.

I tried calling the number and they say i should call from the number in the delivery address, and not from the actually REGISTERED number on their website for "security" reasons.

I am sick of waiting for the delivery guy to come pick it up for the same guy to come here and say no i won't pick it up.

Horrible experience, and their customer support is 100% useless.

I ordered the manetain combo a few days ago, the gel and the cream, and the cream was wrapped in tape.

When i removed the tape i realised that the tube was actually cut with product leaking out of it.

I placed a return request immediately WITH pictures, but the delivery guy refused to pick it up, saying that the description on his app doesn't say that it's damaged, and he's scared they'll ask him to pay for the damage.

Placed a return request again, and the same guy came and refused to pick it up AGAIN.

When I tried calling from my registered mobile number, they asked me to call from the number given in my delivery address "for security reasons", which is bullshit.

Their chat is completely useless, they just copy paste the same messages over and over again, nobody understands what you're even saying.

Nykaa is refusing to take back a damaged product

Nykaa is refusing to let me return a damaged product