u/Christ_in_a_combo

I am in utter disbelief that the warranty repair process on my two year old machine requires that I package and ship the machine back to the company BEFORE they will ship a replacement machine! Why the hell would they not ship the replacement out first so you had proper packaging materials available to return the machine in?

Absolutely regretting my purchase at this point and ready to chuck the thing in the trash.

EDIT: Mammotion Service just sent me shipping notification for my replacement machine. A significantly better arrangement than what they proposed at first. Thank you to those who suggested reaching out to them here!

Anybody heard an update on the situation in Heath?