r/mammotion

I gave up with my Spino E1. Having sent in the logs their engineers were apparently looking into it.

I asked for a return under their 30 day return policy on May 8th and they STILL (As of today, the 21st May) haven’t given me a return label to send the unit back.

I am getting quite cross with it now and beginning to look into legal avenues if they keep trying to obstruct my return.

Anyone else had a massive issue returning a unit?

My Mammotion mower developed water ingress in the camera module after only 11 months of ownership, despite the unit being properly cared for and stored indoors over winter.

It was returned for warranty repair using Mammotion’s own shipping label and courier process on 30/04/2026 and now appears to have been lost within their logistics chain.

Despite weeks of follow-ups, I still have no replacement mower, no concrete resolution, and no meaningful timeline for resolving the issue.

Unfortunately, every interaction so far appears to consist of generic AI-generated or template responses, with no evidence that any real action is actually being taken to resolve the situation.

Based on my experience, I would strongly advise people to think carefully before purchasing products from this company, as the customer support experience has been extremely poor once a serious issue arose.

I’m posting publicly because private support channels have failed to produce any substantive progress.

Hi! How about you guys, how many square meters does your Luba actually cover compared to the manufacturer’s official specs? In my case, according to the official specs, it’s supposed to cover up to 500 square meters per charge. However, my Luba Mini 2 AWD 1500 only manages an average of pretty much exactly 250m² at a driving speed of 0.5–0.6 m/s , a cutting height of 35 mm and a middle-setting (default) cutting disc speed. Support says 0,3m is the standard setting. Seems kinda low. About half of my terrain is flat, and the other half has a very slight slope. I find 250m² to be very little, even though support has already confirmed to me that these figures were measured under very ideal conditions. I would be very interested to know how much area your Luba covers per charge.

Wondering if it takes several days or weeks before Luba actually learns what it’s being asked to mow?

I’ve had this for a week now and it’s been losing almost every day, in different zones. Yet, it constantly misses areas entirely, or doesn’t overlap its lane properly and misses a 2” row of grass between the passes here or there.

I’ve changed its custom zigzag direction multiple times to see if it will pick up these areas going the opposite direction but it’s not. Is it treating some overgrown areas as an obstacle?

I have the lanes size set to 12.2” when 13.8” is the widest. So it should not be leaving gaps. I’m just confused as I don’t want to have to follow this thing with a weed eater to spot fix every day.

I’ve had a Luba AWD1000 for over 3 years and overall it has worked great. Recently, though, it stopped charging.

The mower returns to the dock normally and aligns correctly. The dock is on flat, level ground, and I’ve cleaned all of the charging contacts. I even used a wire brush on the base station contacts, which helped temporarily once, but now it’s back to not charging.

Has anyone run into this before? Any ideas on what might be causing it or how to fix it?

Why can’t we move the mower via WiFi. I am out and won’t be back to house until tomorrow afternoon and just got notification that “Robot out of task area”. For some reason it stopped in a channel between task areas. The channel is on the driveway right in front of garage. So there is a chance that a worker coming to house in the AM could run over it.

I can pull up the camera and see where it is, but I can’t take control and move it a few feat back into a task area or at least away from the garage.

Why not allow control via WiFi?

Hi everyone,

I’m currently looking into Mammotion robot mowers and I’m trying to figure out which model would be best suited for my property.

Here are the main characteristics of my yard:

• Around 1.4 acres
• Not a simple square-shaped lot — the layout is somewhat irregular
• Several trees and flower beds to navigate around
• The back part of the property has slopes up to 46%
• The furthest part of the yard is at least 800 feet from the house

One thing I’m particularly concerned about is signal/reception reliability because of the distance from the house and the shape of the property.

Would a LUBA AWD be necessary for terrain like this? And do you think reception/RTK coverage could become an issue in this kind of setup?

I’d really appreciate feedback from people with similar properties. Thanks!

I've been eyeing a luba mini 2 AWD 1000 for a while as it seems to be the perfect match for my needs, but I've been reading a lot of horror stories about their customer support which is basically inexistant from what I gather.

What's more, and worse, it seems that there is basically no after sales service when you need a repair, warranty call or whatever. Even getting spare parts to try and fix it yourself seems impossible. And as Mammotion sells directly to consumers and isn't sold by dealers (at least in Belgium) you're shit out of luck if they don't respond.

What are your experiences with this? High fail rate? Good customer support (I did read that it was getting supposedly better?)

Thanks!

Got my Luba set up a few weeks ago and noticed the lawn looks rough after every session – tips are all white and frayed, classic sign of tearing rather than cutting. Checked the blades and they're basically new, maybe 8-10 hours total. Grass is dry when it runs, and I'm well within the 1/3 rule so it's not like I'm asking it to do too much at once.

Is this a disc speed issue? Like maybe the blade RPM is too low relative to ground speed? Or could it be a motor problem? Would love to hear if anyone else ran into this and what fixed it.

First, not bashing my Luba 2 AWD. I purchased it last year and have loved my results. I updated my firmware a few weeks ago and noticed the Luba doing some strange things. My guess is it would see phantom things in the yard and would be zig zagging around the yard as opposed to keeping straight cutting lines. I tried deleting my map and remapping my yard. This didn't help. I also went into the app and noticed a setting for wildlife safety. I turned this off thinking it was falsely seeing things that weren't there. This didn't change the sporadic behavior. Anyone have any ideas on what's causing this or how to remedy it?

The AI/lidar on my Luba 3H doesn't recognize my shed ramp for some reason, and chooses to try to mow it...and then apparently chooses to try to self delete itself, off of the side of the ramp. Yes, I know I can mark this as a "no go" zone, but I didn't think I would have to with the built in lidar and AI tech...

Photo in comments since Reddit refused to let me add it to the OG post...

I got a LUBA 2 5000 in May of 2024. Have two seasons through it on my 1.3 acres and mostly happy but it’s starting to show its age.

My biggest gripe is that the 5000 really isn’t appropriate size for the maximum yard size as it can’t realistically keep up. Between rainy days and time required for it to cover the acreage, the lawn grows faster than I can appropriately cut it, leaving tufts of long grass and long dried clippings on top.

Anyways, I want to add to the fleet so I can cover the ground more regularly.

Debating between a Lymow (the mulching capability seems great for my use case) or just another Luba (stay in the same ecosystem).

Would adding a Luba 3 to my fleet be able to use same RTK and mapping?

Not sure if anyone else had this issue but I just got my Luba 3 last week. I got everything set up and it mowed my grass once. It did a nice job but, the next day I made some adjustments to the map, manually cut a few edges it missed and put it back on charge and went about my day. I got home that night and now the mower won’t connect. The lights turn on and there’s an occasional “click” or “pop” from the speaker, but other than that, it’s unresponsive. I can’t connect in the app, the buttons on the machine don’t do anything and it doesn’t even say “front wheels lifted” if I tilt the mower up.

I have a calling Mammotion and I’m waiting for someone to get back to me (I was told it could up to 72hrs). With both their online and hotline chats, they couldn’t do much because I can’t send them logs since the machine won’t connect.

Looking to jump from my broken down lymow and i've settled on the Luba Mini 2.

i've got 850m2 / 9000sq ft in 3 zones. the path to each zone is about 35m.

My only confusion really is that the Mini 2 1000 in the UK has NETRTK + Triple vision cameras.

The Mini 2 1500 has 360 Lidar + Dual vision cameras.

Has anyone any experience good or bad with both of those systems to suggest one is better than the other? I've good 4G signal - and i think thats what the NETRTK relies on more so than clear sky? could be wrong there.

my garden is fairly open, 1 zone is pretty much under a think tree canopy however.

i really just want whatever one is going to perform better - not too concerned about the £300 price difference.

No changes since last season but for some reason my Luna Mini 800 never makes it back to the charging dock and dies in my yard somewhere. Nothing consistent, just random places. Any suggestions?