r/mammotion

I have primary lawn mapped out. There’s no where in the app that allows me to create another map?

I grabbed one during Prime Day, but afterward I started finding a lot of bad reviews about reliability issues and poor customer service. The mower arrived five days late, and since I still haven’t opened it, I was actually approved for a return.

Now I’m stuck trying to decide whether I should keep it or send it back. I haven’t really found many solid positive reviews outside of YouTube reviewers, and most of those don’t go deep enough into the real-world issues to be very helpful.

For those of you who own one, does it really need to cut the grass daily like I’ve seen mentioned? Does it have to stay outside all the time? I’m not sure how much I trust that long term. I’m also concerned about the lawn size being software locked, and I’m wondering if they might ever expand the max yard size later.

So, after owning one and knowing about the issues you or others have had, would you still buy it today? Or should I return it while I still can and run the other way?

I don't know what is going on but I haven't changed a thing except the new software and now this thing will mow fine for a while and then yeet itself 3 ft out of bounds and stop. It ends up in flower beds and rock gardens. The only thing that is different besides the software are the days it does this seems to happen are the days in the schedule that I have it set to mid obstacle avoidance instead of max obstacle avoidance. I am planning to modify the avoidance, but the reason I have it down for these two days is that in max it misses certain areas of the lawn even when they are not overgrown and have no obstructions. Anyone else notice these issues?

My device stopped, I sent it in and I received an email saying that its peak season and may take time to fix. They asked if I wanted a replacement device. I asked if it would have the same or less hours of wear, they couldn't give me an answer. Anyone have any experience with a replacement device? Thanks in advance.

I am in utter disbelief that the warranty repair process on my two year old machine requires that I package and ship the machine back to the company BEFORE they will ship a replacement machine! Why the hell would they not ship the replacement out first so you had proper packaging materials available to return the machine in?

Absolutely regretting my purchase at this point and ready to chuck the thing in the trash.

EDIT: Mammotion Service just sent me shipping notification for my replacement machine. A significantly better arrangement than what they proposed at first. Thank you to those who suggested reaching out to them here!

I honestly do not know how a support case can be handled this badly.

My Mammotion/LUBA support case has now been going on for almost three months and has involved more than 120 emails.

The robot was sent in for repair and came back in worse condition than before. It still had the original faults, but also came back with new issues: missing screws, charging problems, poor cutting performance, connection problems, wheel hub motor error 1028, and cracked camera/protective glass.

Since then, I have been asked again and again for logs, pictures, videos, screenshots, descriptions, and explanations. I have provided everything. Multiple times.

After all of this, Mammotion finally confirmed that they would replace the robot with a LUBA 2 5000X and that the previously promised additional six months of warranty would still apply.

But then they replied that I should return the old mower using the original packaging.

That is exactly the problem with this whole support experience.

I have told Mammotion several times that the original packaging is gone because it was completely ruined. I specifically asked them to send proper replacement packaging. They did not. They only sent a cardboard box.

No original styrofoam inserts.

No proper internal protection.

Just a box.

And yet, after claiming they have “thoroughly reviewed all case records,” they still ask me to send it back in the original packaging.

How can you thoroughly review a case and still miss one of the most repeated and important points in the entire conversation?

This is not just a small mistake. It shows exactly how poorly this case has been handled from start to finish. Different people replying, no one seeming to understand the full history, repeated requests for the same information, incorrect warranty information, unclear replacement terms, and now a return instruction that ignores what I have already explained multiple times.

I have spent more than EUR 10,000 with Mammotion. I own multiple Mammotion products. I genuinely wanted to continue buying and recommending their mowers for years to come.

But this experience has completely destroyed my trust.

At this point, I am not asking for anything unreasonable.

Ship the replacement LUBA 2 5000X to me immediately, so I can use the proper packaging from the new robot to safely return the defective one.

That would solve the packaging problem instantly. It would reduce the risk of transport damage. It would finally move the case forward. And it would show that Mammotion is actually taking responsibility.

Instead, I am still stuck in endless back and forth after nearly three months.

More than 120 emails.

A failed repair.

A robot returned in worse condition.

Repeated explanations ignored.

A customer repeatedly asked to solve problems that Mammotion’s own process has created.

This is, without question, the worst support experience I have ever had with a premium product.

Mammotion makes expensive robotic mowers. Their after-sales support should match the price level. In my experience, it absolutely does not.

I am sharing this because customers deserve to know what can happen when things go wrong — not when the product works, but when you actually need support.

On the Luba 3 3000, I have a question:
can I first set a no-go zone and then place an obstacle-free zone over the same area?
Will the robot still respect the no-go zone, or does the obstacle-free zone override it?

I have a question, when a Luba on a hill is paused and then it automatically turns itself off does it roll down the hill as the motor is no longer holding the gears ?

Mine got stuck on a hill right in front of a no go zone that I mapped yesterday..(basically got stuck cause it crossed the no go zone slightly) I was going to come home and move it and then resume but I got a surprise seeing it at the bottom of the hill pressed into the fence with lines in the grass from where it’s directly rolled or hopefully cruised into the fence at which point the bumped sensor went off

So many requesting it. Do you have plans to allow us use it?

Since upgrading to the latest and supposedly greatest firmware I've noticed a significant change in saving time for when creating an Area or a no go zone. The same slow time applies for redrawing the edge of an existing zone as well. It has come to the point where saving anything takes around 5 minutes. I wish I would have mapped out all the trees while I was on the old Firmware....

Luba 3 AWD 5000

Anyone else having the same problem?

(For mamotion, yes I've already uploaded all the logs but I'm tired of waiting when paying 3000£ for a device)