App won’t let me complete order after I handed it to the customer
I completed a delivery where the person originally put they wanted it left at their garage door. They were outside and when I arrived and said to just hand it to them so I did. Thing is, the only option the app gave me was to continue (which included taking a picture. I did that and it just said the picture was wrong and wouldn’t let me complete the order.
I contacted chat support and they told me to call phone support. I did and the AI service couldn’t manually complete the order so now I’ve been on hold waiting for a real person for 48 minutes!
I drove back to the area I accepted the order as it’s a hotspot. I’m not driving back to the drop off cause I’m not gonna intrude on the guy because this app’s fucking up.
I can’t complete or cancel the order and the only thing the app will allow now is to get directions to the drop off location.
I messaged the guy for a pic of the order so I have evidence but they haven’t responded. I’m at a loss here and am about to just drive back home, and wait on hold there rather than sit in my car all day.
Has anyone experienced something similar and/or have any advice on this?
Thanks in advance, and it’s greatly appreciated from a new Dasher.
Update!
After over an hour on hold, I finally talked to a rep who manually completed the order. I’m already back home now tho so that’s an hour of my time wasted. I asked how to prevent it in the future and they basically just said call them if it happens again.
Glad it’s resolved but extremely dissatisfied with the customer service.