r/DoorDash_Dasher

So I read someone's account how they accept trash offers then diddle around the store for 10 or so minutes and unassign without penalty. Welp I was so ticked off today with the trash offers I did it! It felt so good. I texted the guy I wasnt gonna be able to take his order as it was too far...but i waited and waited maybe 15 mins before i unassigned him.. So Jabari guy I sooooo sorry baby doll.. and Worth it.

So i am a gold status dasher one point away from being platinum I've literally been waiting almost 3 hours for an order is anyone else having issues with doordash today

I had a stacked order yesterday from two different resteraunts going to the same person. It was 2:30 AM, zero tip, but I was forced to accept it to maintain platinum in my oversaturated market.

The customer immediately messages me asking if I can get them a cup of water with no ice. I reply, “Sure, no problem,” and they thank me. I get to the second restaurant, then they message me again asking for extra hot sauce. I do that too.

I hand her the food straight from my hot bag, she thanks me profusely acting all nice, and as I’m walking away she says, “I’ll add an extra tip.”

Not only did Mrs. Shanice not add any tip, she left me a 1 star review. I called support four times today until one of them told me the name behind the bad rating.

I know you can’t please everybody, but goddamn, what the hell is wrong with people?

I haven’t received a rating in almost a week. During that time, around 5 or 6 customers messaged me asking me to do extra stuff for them, which I kindly do. As a result I’ve gotten zero positive ratings, zero extra tips, and one bad rating. Is it better to just ignore these ungrateful pricks when they message you?

New dasher here (about 50 dashes). Order was a “leave at door” for like 7 drinks from the gas station. Someone was waiting outside the house so I marked the order “handed to customer”. I complete the dash, move on to another one. The previous customer calls me saying I delivered to the wrong house and what am I going to do about it.

I told her to contact DoorDash support as there’s nothing I can do on my end.

I’ve learned my lesson. No more handing to customer on “leave at door” orders (or at least making sure to take a picture), but how much should I worry? Should I contact support and see if she complained or to explain the situation before I hear from them?

I have been fighting with DD support for the last 3 days (so you don't have to). Of course the biggest issue has been support agents telling me one thing, then another telling me something different. I had a support agent tell me, while I was complaining about my acceptance rate falling to below 20% due to offers sent to me that would cost me money (meaning the pay was inadequate), "you can accept low paying offers and just call support to have it unassigned WITHOUT affecting your completion rate. I had them document that. Of course that wasn't true, because the next rep told me "we can only adjust your completion rate 1% every 7 days." THAT wasn't even true, because THE NEXT REP was able to adjust my completion rate 2% points back to 100%.

So I'm done. If this is how it's going to be, I'm going to make it extremely difficult for them to maintain a customer base. I am currently "waiting" for an offer that is paying $0.89 per mile outside my zone with no additional pay offered. I will raise my acceptance rate by accepting all offers, then WAITING in the parking lot until the app allows me to unassign it without affecting my completion rate.

Is the customers food sitting out getting cold? Oh man...that really sucks. And it would totally suck even more if the customer got their order and had it completely refunded on arrival because of the wait time. I really don't care anymore, this is a multi-million dollar company that price gouges its customers, scams the merchant and dasher just to make 80% profit on every order. I am an independent contractor, and I will NOT accept poverty wages anymore.

Thanks for coming to my TED talk.