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u/CitizenJosh

▲ 0 r/Dublin

Where are popular places for a morning business coffee meeting?

Hello. It's my first time visiting and would love some advice.

I'll be in Dublin for a few hours in the morning on a layover, and want to meet up with a few people from the cloud/security community.

Is there a popular spot(s) where people like to meet for coffee?

Or, since it's on the 27th, is everyone at the Dublin Tech Summit, and I should try to find a pass for the first few hours?

InB4 this is business and Dublin related, but am happy to delete this if it breaks the "tourism" rule.

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u/CitizenJosh — 3 days ago
▲ 4 r/AI_Customer_Support+1 crossposts

Hi everyone,

To help CS help CS, I want to bring the power of AI to everyone who wants to be ahead of the curve rather than swept away by it.
The AI conversation continues with a mix of excitement and worry. We keep hearing that AI can take our jobs when we should be discussing how it can improve our jobs.

Automation has been the foundation of my CS strategy for over ten years. It's how I grew my best-known startup to seven figures, only using CS-Led Growth and retention; no sales team.

The library currently has 50 skills. It's designed to sit on top of your CRM, email, chat, and telemetry tools to do the toil so you can focus on strategy and leave more time for person-to-person interaction.
It includes playbooks for:

  • Automated Health Audits: Catching technical friction before it becomes a support ticket.
  • Value Realization: Creating "Value Receipts" that show what a customer is paying for.
  • Predictive Churn Signals: Logic that flags disengagement in your chat and email logs before the renewal conversation starts.
  • Expansion Blueprints: Identifying the exact moment a customer is ready to grow based on their actual product usage.

This repo hasn't been deployed at scale yet, so I am offering it and my time to the community to help us exercise, improve, and expand it.
I want to help you implement this.
I want to see this logic working in the real world in as many different environments as possible.

You can implement this at your employer on your own. Or, send me a DM if you aren't sure where to start**.** I'm happy to jump on a Meet, look at your current stack, and help you get this set up. No fees, no sales pitch.
I just want to help more CSMs benefit from this technology and, in the process, make the library better for everyone.

Take a look at https://github.com/citizenjosh/customer-success-skills and
LMK WYT.

-CJ

u/CitizenJosh — 2 months ago