Purchasing second hand ticket
So I bought two tickets for the ONL, got the epasses, the tickets with the qr code and the invoice too. The epasses got added to my Google wallet and I also successfully transferred the tickets to my account using the gamescom transfer ticket website.
I was unsure if it was correct like this, so I contacted the support and they said that we need to purchase new ones because these tickets are not on our names, despite me being able to transfer them to my account.
So what should I do now?