u/Consistent-Bank-4589

I liked this doll so much so I bought almost without thinking. She was really gorgeous and I couldn’t wait for her. I ordered on eBay from America to Italy. She arrived few days later than she should so I was already on my vacation (I know, poor taming). They shipped her to my Uncle and he just left her, didn’t touch or do anything. After almost one month I returned from the vacation and the first thing I did was going to my uncle to finally see my lovely doll! And what do I see? Her HEAD is broken. She was really poorly packaged, so it isnt surprising but THE HEAD. It’s totally broken! On many little pieces. What should I do? Can I have my money returned??

I found her on EBay and fell in love but after searching everywhere I could I still couldn’t find anything info info about her. Pls help:((