
Polestar denying a loaner on CPO Warranty
I have 2021 polestar 2 under CPO Warranty. My 12V battery died and it has gone to Volvo USA shop on Tuesday. They are saying it will take 1 week for the battery switch as they are busy. I asked for a loaner and they denied loaner is not available as it is only. the polestar site says I am eligible for loaner with CPO.
> Every Certified Polestar comes with access to 24/7 Polestar roadside assistance, providing peace of mind in the event of the unexpected. If any repairs are needed, we'll always use genuine Polestar parts and provide a loaner vehicle.
At https://www.polestar.com/us/preowned-cars/
However I reached the polestar support and they replied:
"""
I understand your frustration regarding the transportation situation while your vehicle remains in service.
Unfortunately, the retailer is correct in that loaner vehicles and rental assistance are generally tied to the original manufacturer’s warranty coverage. Certified Pre-Owned (CPO) warranty coverage does not typically include loaner or rental reimbursement benefits in the same way.
While you are certainly welcome to obtain a rental vehicle at your own discretion, there is unfortunately no standard reimbursement process available under the CPO warranty program for those expenses.
I do apologize for the inconvenience and appreciate your understanding. Please let me know if there is anything further I can assist with regarding your case.
""""
Is this correct and their website is wrong or are they misleading me ?