EPFO passbook portal has been down since 26 June and now my background verification is stuck. What legal options do I have?
I never thought a government website being down could actually put someone's job at risk but here I am.
The EPFO passbook portal has been down for me since 26 June. I'm in the middle of background verification for a new job and the only pending document is my EPFO passbook. I have completed everything else but I simply cannot submit a document that EPFO itself is not letting me access.
What makes this even more frustrating is that the grievance portal is also not working for me so I cannot even raise an official complaint.
My employer keeps sending reminders because the document is still pending. Right now I'm just hoping they understand the situation and don't delay my joining or withdraw the offer because of something that is completely outside my control.
I honestly don't understand how a service that millions of employees depend on can remain unavailable for so long. People use EPFO records for jobs, background verification, loans and so many other important things. This isn't some random website that can stay down for weeks.
If my joining gets delayed or I lose this opportunity because EPFO failed to provide access to my own records I fully intend to explore every legal option available. I don't think citizens should have to suffer financial losses because a government service failed to do its job.
Has anyone here dealt with something similar?
If this actually causes me to lose my job or delays my joining what legal action can I take against EPFO? Can I claim compensation for the salary or financial loss? Has anyone successfully held them accountable for something like this?
I'm saving screenshots of the portal, emails from my employer and every reminder I receive because I have a feeling I might need all of it.
At this point I'm just angry. I did everything I was supposed to do and now my career is hanging because I can't access my own provident fund records.