u/Constant_Shelter4526

My New philosophy is honey not vinegar.

5 plus years ago I would have been prepared with every word weapon I had before I got on that call that's the truth.

Now I start every customer care call with this sentence

" You are a lovely person and don't let anybody make you question your self-worth because of their phone bill ( sub company lol) at the end of your shift and nothing that we're going to discuss is your fault and I understand that we are both just rats trying to figure out how to get out of this maze and neither of us really have much more information than the other so let's just try to help each other get through the day and this call."

And I was the one surprised by the response people were so grateful and appreciative and some got a little emotional. That made me really sad because that means they deal with so much anger all day that just receiving a call that starts with hey this isn't your fault is just such a blessing to them. Do we want to yell at the waitress before she brings the food if there's something wrong with the food was it the waitress that cooked it and even if she did could it have just been a mistake.

Aside from making that person feel seen and valuable before you ask them to help you with something....

I feel good every time I hang up and I've made customer service person laugh or tell me that they enjoyed this call.

Because let's face it do we want our customer care people replaced with AI, I don't. So let's take care of our customer service Representatives so that they can stay around and we can still have people on the other end of the line. And no I don't work in customer care. But I do work in humanity care. Lol

Happy thoughts by me

My New philosophy is honey not vinegar.

5 plus years ago I would have been prepared with every word weapon I had before I got on that call that's the truth.

Now I start every customer care call with this sentence

" You are a lovely person and don't let anybody make you question your self-worth because of their phone bill ( sub company lol) at the end of your shift and nothing that we're going to discuss is your fault and I understand that we are both just rats trying to figure out how to get out of this maze and neither of us really have much more information than the other so let's just try to help each other get through the day and this call."

And I was the one surprised by the response people were so grateful and appreciative and some got a little emotional. That made me really sad because that means they deal with so much anger all day that just receiving a call that starts with hey this isn't your fault is just such a blessing to them. Do we want to yell at the waitress before she brings the food if there's something wrong with the food was it the waitress that cooked it and even if she did could it have just been a mistake.

Aside from making that person feel seen and valuable before you ask them to help you with something....

I feel good every time I hang up and I've made customer service person laugh or tell me that they enjoyed this call.

Because let's face it do we want our customer care people replaced with AI, I don't. So let's take care of our customer service Representatives so that they can stay around and we can still have people on the other end of the line. And no I don't work in customer care. But I do work in humanity care. Lol

Happy thoughts by me

My New philosophy is honey not vinegar.

5 plus years ago I would have been prepared with every word weapon I had before I got on that call that's the truth.

Now I start every customer care call with these words

" You are a lovely person and don't let anybody make you question your self-worth because of their phone bill ( sub company lol) at the end of your shift and nothing that we're going to discuss is your fault and I understand that we are both just rats trying to figure out how to get out of this maze and neither of us really have much more information than the other so let's just try to help each other get through the day and this call."

And I was the one surprised by the response people were so grateful and appreciative and some got a little emotional. That made me really sad because that means they deal with so much anger all day that just receiving a call that starts with hey this isn't your fault is just such a blessing to them. Do we want to yell at the waitress before she brings the food if there's something wrong with the food was it the waitress that cooked it and even if she did could it have just been a mistake.

Aside from making that person feel seen and valuable before you ask them to help you with something....

I feel good every time I hang up and I've made customer service person laugh or tell me that they enjoyed this call.

Because let's face it do we want our customer care people replaced with AI, I don't. So let's take care of our customer service Representatives so that they can stay around and we can still have people on the other end of the line. And no I don't work in customer care. But I do work in humanity care. Lol

Happy thoughts by me

I've been back in owen sound a year and a half. Last year it took me a minute to get situated, that's not really what the story is about so we won't get into that part, but what's important to know is I'm a 46 year old woman with no children.

Productivity is the resolution to death I feel at this point because boredom feels like death. Because of that I started gardening and landscaping the front of my building I created a walkway, my neighbor downstairs rode around collecting the stones for it, it's beautiful. I noticed my neighbor who has a very busy family household had an overgrown Garden so I just went over and weeded and dug out her garden for her just because I'm her neighbor and because I have time. This created a bit of a domino effect on my street. And I was more than happy to go around assisting my neighbors with the yard work they needed done just because I was their neighbor.

Ultimately this did get me some paid gardening jobs. what I do know about Owen sound people is that they always appreciate a hard worker. If you show that you are a hard worker you are almost guaranteed somebody is going to stop and offer you a paid job of sorts because people need a hand. So now I'm gardening across town for my neighbor's friends and for my neighbors around the corner. I have a license but I don't have a car right now. Increasing the radius in which I could commute to work more than doubled the possible places I can apply to work for the summer.

.I went to my neighbor for some advice on whether or not I should consider getting into some kind of high interest car loan just so that I could seek employment a little out of town. I'm actually going to cry telling you the next part because this is so kind, but my neighbor said to me" I always see you trying to do the right thing it's okay that somebody does something nice for you". So he and his wife offered to loan me interest-free a little money to get a car so that I can get to work and back and I wouldn't be locked in to paying double the amount of the car.

The amount of money I wanted to commit too would likely mean I could spend probably the next 6 to 12 months trying to find a car that is going to be reliable and in that price range. So I decided to apply that to an E bike. It's expensive because it's for commuting but it was cheaper than the car. So my neighbor took me to bike face and bought me ( as a loan) my bike and helmet and mirror that cost 3 months worth of my rent. And everyday I have to work I ride that bike to Sauble Beach from Owen sound. I'll be honest part of me feels like a little of that child like Spirit we lose has returned each time I take it for a ride. The bike has already almost paid for itself I have half way paid him back, and with motivation and a lot of peddling LOL I intend to have it paid off by the end of July.

This amazing thing started because instead of sitting inside all day on my phone or whatever else kept me indoors I went outside and did productive things not because I expected anything back just because we should be neighbors to each other, somebody recognized that and now my life is that much easier for me to make it that much better, if you live in town you probably have seen me feel free to wave. And you'll be happy to know that I have ordered signal lights for the bike.

Anyway there's always so many crappy stories I just thought I would share this one and maybe it'll motivate somebody else to just do something for nothing cuz it might just come back to you.

I've been back in owen sound a year and a half. Last year it took me a minute to get situated, that's not really what the story is about so we won't get into that part, but what's important to know is I'm a 46 year old woman with no children.

Productivity is the resolution to death I feel at this point because boredom feels like death. Because of that I started gardening and landscaping the front of my building I created a walkway, my neighbor downstairs rode around collecting the stones for it, it's beautiful. I noticed my neighbor who has a very busy family household had an overgrown Garden so I just went over and weeded and dug out her garden for her just because I'm her neighbor and because I have time. This created a bit of a domino effect on my street. And I was more than happy to go around assisting my neighbors with the yard work they needed done just because I was their neighbor. Ultimately this did get me some paid gardening jobs. what I do know about Owen sound people is that they always appreciate a hard worker. If you show that you are a hard worker you are almost guaranteed somebody is going to stop and offer you a paid job of sorts because people need a hand. So now I'm gardening across town for my neighbor's friends and for my neighbors around the corner. I have a license but I don't have a car right now. Increasing the radius in which I could commute to work more than doubled the possible places I can apply to work for the summer. .I went to my neighbor for some advice on whether or not I should consider getting into some kind of high interest car loan just so that I could seek employment a little out of town. I'm actually going to cry telling you the next part because this is so kind, but my neighbor said to me" I always see you trying to do the right thing it's okay that somebody does something nice for you". So he and his wife offered to loan me interest-free a little money to get a car so that I can get to work and back and I wouldn't be locked in to paying double the amount of the car. The amount of money I wanted to commit too would likely mean I could spend probably the next 6 to 12 months trying to find a car that is going to be reliable and in that price range. So I decided to apply that to an E bike. It's expensive because it's for commuting but it was cheaper than the car. So my neighbor took me to bike face and bought me ( as a loan) my bike and helmet and mirror that cost 3 months worth of my rent. And everyday I have to work I ride that bike to Sauble Beach from Owen sound. I'll be honest part of me feels like a little of that child like Spirit we lose has returned each time I take it for a ride. The bike has already almost paid for itself I have half way paid him back, and with motivation and a lot of peddling LOL I intend to have it paid off by the end of July. This amazing thing started because instead of sitting inside all day on my phone or whatever else kept me indoors I went outside and did productive things not because I expected anything back just because we should be neighbors to each other, somebody recognized that and now my life is that much easier for me to make it that much better, if you live in town you probably have seen me feel free to wave. And you'll be happy to know that I have ordered signal lights for the bike.

Anyway there's always so many crappy stories I just thought I would share this one and maybe it'll motivate somebody else to just do something for nothing cuz it might just come back to you.

I've been back in owen sound a year and a half. Last year it took me a minute to get situated, that's not really what the story is about so we won't get into that part, but what's important to know is I'm a 46 year old woman with no children.

Productivity is the resolution to death I feel at this point because boredom feels like death. Because of that I started gardening and landscaping the front of my building I created a walkway, my neighbor downstairs rode around collecting the stones for it, it's beautiful. I noticed my neighbor who has a very busy family household had an overgrown Garden so I just went over and weeded and dug out her garden for her just because I'm her neighbor and because I have time. This created a bit of a domino effect on my street. And I was more than happy to go around assisting my neighbors with the yard work they needed done just because I was their neighbor. Ultimately this did get me some paid gardening jobs. what I do know about Owen sound people is that they always appreciate a hard worker. If you show that you are a hard worker you are almost guaranteed somebody is going to stop and offer you a paid job of sorts because people need a hand. So now I'm gardening across town from my neighbor's friends and for my neighbors around the corner. I have a license but I don't have a car right now. Increasing the radius in which I could commute to work more than doubled the possible places I can apply to work for the summer. I went to my neighbor for some advice on whether or not I should consider getting into some kind of high interest car loan just so that I could seek employment a little out of town. I'm actually going to cry telling you the next part because this is so kind, but my neighbor said to me" I always see you trying to do the right thing it's okay that somebody does something nice for you". So he and his wife offered to loan me interest-free a little money to get a car so that I can get to work and back and I wouldn't be lockrd in to paying double the amount of the car. The amount of money I wanted to commit too would likely mean I could spend probably the next 6 to 12 months trying to find a car that is going to be reliable and in that price range. So I decided to apply that to an E bike. It's expensive because it's for commuting but it was cheaper than the car. So my neighbor took me to bike face and bought me ( as a loan) my bike and helmet and mirror that cost 3 months worth of my rent. And everyday I have to work I ride that bike to Sauble Beach from Owen sound. I'll be honest part of me feels like a little of that child like Spirit we lose has returned each time I take it for a ride. The bike has already almost paid for itself I have half way paid him back, and with motivation and a lot of peddling LOL I intend to have it paid off by the end of July. This amazing thing started because instead of sitting inside all day on my phone or whatever else kept me indoors I went outside and did productive things not because I expected anything back just because we should be neighbors to each other, somebody recognized that and now my life is that much easier for me to make it that much better, if you live in town you probably have seen me feel free to wave. And you'll be happy to know that I have ordered signal lights for the bike.

Anyway there's always so many crappy stories I just thought I would share this one and maybe it'll motivate somebody else to just do something for nothing cuz it might just come back to you.