u/CosmoCola

I report an issue through their support area about 3 days ago and I haven't heard back from Ticktick. Does their support typically take a while to respond?

I'm new to Actual Budget and I've read the documentation along with the supplemental stickied post to try and figure it out, but I'm still having trouble. After trying to figure it out for the past two hours, I'm about to pull my hair out.

To avoid a lenghty post, I'm going to focus on one credit card account. Here is what I've been doing:

1. Created a "on" account for my credit card.
2. I initially exported July transactions via QFX and have been manually added transactions sicne.
3. I went through and verified all transactions and they match.
4. I have done credit card payments as transfers from my regular checking account.

The problem is that Actual shows a larger balance than my credit card (the difference is $21.20). To try and resolve this I have done the following:

• Find transactions that match the $21.20 difference. This was unsuccessful.
• I created a new 'Test" account and exported transactions from July 1 to August 30 in a QFX file since this article said the QFX format is the most reliable: https://x-rous.github.io/actual-tutorial/. Interestingly enough, when creating this "test" account the balance is now off by $12.19. Similarly, there are no transactions match this amount.

I honestly do not know what to do now, and it's admittedly a little frustrating. I'm sure I'm doing something wrong, but I can't figure out what.

Any help would be super appreciated as this is stopping me from moving forward. I have 12 accounts and they all have similar issues, but I'm starting with this one.

My wife has Verizon and we want to switch her line over to T-Mobile. I have had the SCNA plan for years and want to add her to it, but from reading the subreddit I'm not sure if that is still possible since it seems they are trying to phase out this plan. Before I make the call to the customer line, I want to see if I should just keep things separate, as they currently are, or if there's a way I can add her without losing SCNA.