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u/CountyOverall3227

r/Tucson r/servicenow
▲ 33 r/servicenow

I passed the CSA, but I have problems the exam.

Hey all, I'm happy to share that I've passed the CSA (on my second attempt). However, I have some complaints about some aspects of it.

An ideal certification demonstrates deep conceptual and practical knowledge of the subject matter, and above all feels challenging but fair. Here's some ways I think the CSA exam fails this:

  1. Broken Grammar Questions

I counted 6 questions (10% of the exam) that had glaring grammatical issues in either the question or the answers. These problems range from sentences being only particulates, to dependent clauses being the whole statement, to overly confusing and nested structures.

  1. Confusing/Misleading Verbiage

I'll provide an example for this one: A question asked something like, "which tool allows you to provide articles in a natural language chat?" But the choice field clearly indicated that it meant 'which tool allows you to receive articles.' This sort of confusing wording exists on quite a few questions, and while it's pretty easy to parse the true meaning of the question, it comes off unprofessional and unfair to the examinee.

  1. Niche Question Subjects

This one is a pretty personal complaint, but I feel like too many questions focused on mincing words and it detracted from the exam's ability to gauge actual platform literacy. For example, a question's choice list might look like this (not real just an example):

a) Needs permissions

b) requires permissions

c) needs permission

b) permissions

Like, what? I bet even seasoned experts on the platform would get tripped up by a question like this.

Anyways, I just wanted to share my experience with the CSA path because I found it extremely frustrating and worrisome as I was taking the exam.

I'm excited to join the ecosystem and use my skills but this was not a great introductory experience. Has anyone else felt this way?

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u/CountyOverall3227 — 2 days ago
▲ 40 r/Tucson

I think the Euclid/2nd TOUCAN crossing is an insult to everyone in Tucson.

Tucson city council believes they have restored good faith by fast tracking the pedestrian cross light on Euclid and 2nd. However, every time I pass it I feel like i’ve been smacked.

That crosswalk project had been planned for 4 years. It was stuck in phase 1, whatever that means, but after the accident (October 30th 2025) we saw the light get finished in mid April after construction began on February 10th. That’s a little over two months of time from breaking grounds to ribbon cutting.

What does this mean? I believe it means the accident is the fault of our city council. The blood is truly on their hands due to their sluggish inaction / their inability to ensure projects get completed. If this TWO MONTH construction project had been completed within the first four years of its process, (apparently it had been in Phase 1 the whole time), Josiah, Katya, and Sophia would still be alive.

My question to you all is: do you agree? And, do you think we need to compel them to finish other forever projects like Grant road and 2nd street? Its not just that the traffic is annoying anymore—we have extensive evidence that how our city handles traffic construction is killing people.

Many accidents have occurred on Grant in the construction zones—two deaths in the past two months.
Fatal accidents in the city of Tucson by year:
For 2025 - 17 total
Pedestrian - 5
Bicycle - 0
Motorcycle - 3
Vehicle - 9
For 2026 - 25 total
Pedestrian - 12
Bicycle - 0
Motorcycle - 3
Vehicle - 10
(Source: https://content.govdelivery.com/accounts/AZTUCSON/bulletins/4113af9)

Please demand better of our council. They’ve proven that they’re capable of completing projects that they start.

u/CountyOverall3227 — 1 month ago