u/Crafty_Celebration30

Same queue, different BPOs

I work for a company you’ve heard of.

We have a process of assigning the same queue to multiple BPOs all in the name of business continuity for that rare outage. This creates a major allocation headache. I’ve never seen this before in any company before.

What are your thoughts re: above?

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u/Crafty_Celebration30 — 2 months ago