Grab driver picked up someone else at the airport
Sharing my Grab experience from NAIA 2 this weekend. Booked a ride home from the arrival terminal and soon saw the assigned car from where I was waiting. To my surprise, someone else boarded the vehicle while it was still several meters away. I flagged down the driver and showed him my Grab app that indicated his car's license plate. He said something about having booked the current passenger who was paying cash. I was kinda annoyed and told him to cancel my trip which was stull active and informing me that the ride has arrived.To my puzzlement, he told me he did not know how to cancel the trip. I called a security guard and described what was happening. After he saw my booking, the guard told the Grab driver that I was the legitimate passenger. At this point, I no longer wanted to board the Grab car as I was getting really pissed with the driver and just wanted him to cancel mybride. The current passenger was actually sympathetic with situation and also told the Grab driver to just cancel my booking. The guard called on his walkietalkie for a Grab representative from the airport to come over but when one did not arrive after over 5 minutes, I just canceled the ride myself and walked away. I booked another ride without any issue and boarded. We passed the problematic driver on the way out and I saw that the other passenger had gotten off, probably found the situation sus. I narrated the events to my new Grab driver who laughed at the idea of a Grab associate not knowing how to cancel a ride. He said the guy was probably on multiple platforms and opted for the booking that paid cash. During the trip, I filed a complaint on the Grab app filling in all the details of what had happened. Grab almost immediately refunded my cancelation penalty and informed me that they would investigate the driver concerned.