u/Croissant-Nibbler

A few weeks ago I had a parcel marked as delivered on the vinted tracking, but on the Evri tracking link, it was still in transit. It still is now. I got in touch with Vinted and said the parcel hadn't arrived therefore I couldn't collect it. They sent me an automated message, about 3-4 days later, informing me that it has been passed on to the courier for investigation & could take up to 35 days but should be resolved sooner. I heard nothing, for over a week. Yesterday, they automatically marked the item as received, on my behalf and completed the purchase, even though the tracking still says it's in transit, I haven't got the item.

The assistant I was in contact with, let's call them H, wouldn't answer any of the questions I was asking, and kept sending me the same response and closing the conversation. I kept reopening the conversation and pestering a little bit, as I wasn't getting any sort of reasoning or explanation. They shouldn't just be able to ignore you! They didn't protect me, as it was lost in transit which they claim to protect, which you pay for.

I had also contacted them last week about another issue, one of the privacy settings wasn't working, the setting that allows sellers to send you offers when you favourite their items, I have that turned off, I don't want the offers. But I was getting offers for everything I liked and I was getting so overwhelmed.

They finally got back to me on this issue, automated response again, saying there's a delay and it might now take 120 days to hear back. They then continued to send this same message over and over, the same amount of times that I messaged H about the previous issue I had. THE SASS OF IT. So they could have just responded to my issue but instead just sassed me for my persistence. 😭🤣

I have bought hundreds of items on vinted, they have actually been helpful in the past but have let me down multiple times when things have gone wrong. I can say with certainty that I will never recommend vinted to anyone and I might actually stop using it all together. You are not always protected and they are not nice to deal with. 👍

I'm really sorry, I know nobody knows me and it's nobody else's problem, but maybe I just need to write it down

I feel like all of my feelings are being dismissed by people including my parents, I'm heavily anxious and I can feel myself spiralling, I literally feel like I'm wandering around on edge with nothing to calm me, there is nobody to hold me still, I need somebody to hold me still

I feel so alone, I feel empty but full of horrible sludge at the same time, I feel like I can't sit still, jittery, and like my head's full of water and my eyes are on fire

Nobody wants to listen to me, I am not usually the one to have problems, I'm usually the one to listen to everyone else, I am my family's and my friends shoulder to cry on, always

It's like people don't believe that I am not ok, they're just walking away and I'm being dismissed over and over

Three weeks ago I told my mum she upset me & made me anxious, she ignored me

I've been telling her that I'm not okay and she has ignored me over and over

She is now gaslighting me telling me I've made her cry and that she "doesn't understand the issue", I have said very calmly and clearly what I'm feeling, and she is pretty much telling me that my feelings are not valid and she also told my dad that I'm being abusive and aggressive?! Omfg, I am HURTING and asking for help and support, I've not said anything bad about anyone or used any bad words towards her, I've just been so open, poured my heart out ffffffuuck

I literally just need some support ffs

I am begging for help

I've never asked for help and now I'm begging, my parents don't want to know omg

What is happening

I was on anti anxiety medication, but when I last requested a repeat prescription the gp surgery called me and told me they can no longer prescribe this medication, and there's no alternative so they made me go cold turkey on anti anxiety meds...

Surely they should have called me in advance to sort out a new medication

I feel like I'm going to explode or walk into traffic because I don't know where I'm going

Guys I'm so sorry I need somebody to just hold me still and ground me