Not accepted for questionable authenticity
I recently sent in 6 pairs of shoes and 5 pieces of clothing to the RealReal, it’s my first time selling as well as buying from them. I realized after I dropped everything off that I probably won’t make much money and it’ll be months before I see any of it.
One pair of sneakers was rejected pretty quickly for scratches, and another was being processed for a long time before it came up as “questionable authenticity”. It was a pair of worn Hermes sandals, so I’m wondering if it could just be that the bottom of the shoe rubbed off. Is there anything I could do to have them reevaluate it? Customer service?
I really just wanted to get rid of these items but don’t want to deal with the facebook marketplace route but I’m not sure what my options are or if the shoes will even be sent back (are they allowed not to send it?) I’ve never resold designer items before.
*want to reiterate that I’m not asking anyone on this forum to authenticate nor am I trying to sell it here, just curious about my options