![Germany → Germany] DHL package (31.5 kg) stuck in Börnicke for 4+ days](https://preview.redd.it/vsn30d513fsh1.jpeg?auto=webp&s=52a34d7d95318cdc756463e4309fd5020dc660c3)
Germany → Germany] DHL package (31.5 kg) stuck in Börnicke for 4+ days
Sent a 31.5 kg parcel with DHL from Karlsruhe last week and it seems to have stalled at the Börnicke hub near Berlin. Tracking screenshot attached.
Last update was Fri 25.09 at 01:47 ("prepared for onward transport"). Nothing since, and it's now Tuesday.
A few questions:
**1.** Is Börnicke known for delays like this? The duplicate "arrived in region" scan looks odd to me.
**2.** Since it's right at the 31.5 kg max, could it be handled separately as a heavy parcel and just take longer?
**3.** At what point does it make sense to open a Nachforschungsauftrag, or is it too early?
**4.** Has anyone had luck getting a real answer from DHL customer service in a case like this?
Thanks in advance!