Leider nicht gültig, da nicht laminiert - trotzdem eine beeindruckende Performance.
u/GodOfWebaccounts — 10 days ago
r/dhl_deutsche_post
Germany → Germany] DHL package (31.5 kg) stuck in Börnicke for 4+ days
Sent a 31.5 kg parcel with DHL from Karlsruhe last week and it seems to have stalled at the Börnicke hub near Berlin. Tracking screenshot attached.
Last update was Fri 25.09 at 01:47 ("prepared for onward transport"). Nothing since, and it's now Tuesday.
A few questions:
**1.** Is Börnicke known for delays like this? The duplicate "arrived in region" scan looks odd to me.
**2.** Since it's right at the 31.5 kg max, could it be handled separately as a heavy parcel and just take longer?
**3.** At what point does it make sense to open a Nachforschungsauftrag, or is it too early?
**4.** Has anyone had luck getting a real answer from DHL customer service in a case like this?
Thanks in advance!
u/Cute-Day-4785 — 9 days ago
Transportschaden Versichertes Paket
Hallo zusammen,
ich habe über Kleinanzeigen eine Hose verkauft und versichert per DHL verschickt. Eingepackt habe ich diese in einen ganz normalen Karton. Der Empfänger hat mir nun Bilder geschickt.. Der Karton und die Hose haben ein kleines Loch. In der Sengundsverfolgung habe ich dann entnommen, dass der Schaden bei DHL passiert ist. Nun weigert sich DHL, den Schaden zu Begleichen. Angeblich habe ich die Sendung nicht richtig verpackt. Was natürlich Schwachsinn ist.
Hat jemand einen Tipp wie ich hier vorgehen kann? Ich habe dem Schreiben per Mail schon einmal widersprochen. DHL hat daraufhin die Haftung wieder abgelehnt.
u/Mysticneo97 — 10 days ago
DHL marked my Federal Court shipment “DELIVERED” — later declared it “UNTRACEABLE.” due to missing delivery partner What should I do?
I am a pro se litigant from India, and I am seeking advice regarding a serious DHL delivery issue involving time-sensitive U.S. Federal Court documents.
The original DHL shipment was AWB 2864599662, sent from India to the U.S. District Court, Northern District of California.
The documented sequence was:
• DHL marked the shipment as successfully delivered.
• The intended Court recipient could not confirm receipt or locate the package.
• I asked DHL for detailed delivery evidence and chain-of-custody information.
• DHL subsequently stated that the driver associated with the delivery was no longer working with DHL and that certain delivery records could not be obtained.
• DHL later reported that its investigation had a negative result.
• On May 19, 2026, DHL ultimately described the shipment as “untraceable.”
• Because of the approaching legal filing timeline, I had to urgently prepare and send a replacement physical filing package from India.
• The replacement shipment, AWB 5780107513, was successfully delivered on May 20, 2026.
My concern is not simply the shipping cost. These were time-sensitive Federal Court documents, and the uncertainty over where the original package went created significant legal and administrative pressure.
I have DHL's email correspondence, Proof of Delivery, investigation communications, and documentation relating to the replacement shipment.
I am now escalating the matter with DHL and relevant consumer/regulatory authorities.
I would appreciate advice from the Reddit community:
Has anyone experienced DHL marking a shipment “delivered” and later declaring it “untraceable”?
What additional delivery/chain-of-custody records should I request from DHL?
What is the best way to escalate an international DHL shipment dispute?
Are there European/German postal consumer or dispute-resolution mechanisms that may apply?
What evidence should I preserve before pursuing a formal claim or legal action?
I am sharing this to seek practical advice and document the issue publicly. I am not asking anyone to prejudge legal liability.
#DHL #DHLExpress #ConsumerRights #CustomerRights #DeliveryFailure #UntraceableShipment #FederalCourt #LegalDocuments #InternationalShipping
u/navazshaik — 12 days ago