I hate working here
I wanna start this off by saying I am only working here to get through college and because it pays like a dollar more than any other entry level jobs in my area. So I cannot just quit.
So it’s company policy now that we cannot ask “yes or no” questions. For example; I cannot ask parents “did we wanna add any scents, heartbeats or lights today?” I have to ask the kids “what kinda smell did we want to add? And which kind of fun heart (heartbeat/light)did you want to add?” Like I’m not even allowed to let the parents have a say in the matter lol. They also want me to force people to give me their emails at checkout. My coworkers have started saying “you need to give me an email if you want a receipt” but that is not true whatsoever.
I still ask yes or no questions, and I never force people to give me their emails, but I have been given warnings and told I’ll be written up if it continues. It doesn’t feel good to manipulate parents into adding items into their child’s’ bear, because most of the time getting the bear itself is expensive enough. I don’t think it’s fair for me to try and force people to spend money when I don’t know their financial situation. It’s not easy for me as a 19 year old who’s spending my paychecks on college to just throw away money on a bear. So why would I force other people to do the same thing, when I don’t know if they can afford it or not?
I like the parts of this job that are solely focused on making people’s day a little better. I really love working with people and try my best to give them a good experience. But I just feel yucky working here when I know that the company I am working for doesn’t care about the experience, the workers, or the customers. They only care about money. I know that is how most retail companies are, but it’s still upsetting.