Car rental returned with the “damage” smaller than a pen cap
The one time we don’t pay for full coverage insurance on a rental because the car was being rented for THREE days.
Update:
I found the photos of the car before drop off and sent them with the following email:
Hello Ashniel,
I also wanted to follow up and let you know that I have several photographs that I took of the vehicle at the time I returned it on July 23.
The photographs show multiple angles of the vehicle at the return location, and I do not see the damage referenced in your email visible in my photographs. I have attached the photos for your review. Given these photographs, I would appreciate it if you could identify the exact location of the alleged damage on the vehicle and provide any wider-angle photographs showing that location.
I would also still appreciate clarification regarding when the damage was first identified, what occurred with the vehicle between the time I returned it and the inspection, and what the next steps are from here.
This is what they responded with within 5 minutes of my email:
Hi ____,
Please disregard my email below. It was an error on my part.
There is a small chip on the front screen (on the lower section), however this damage was not done by you.
My sincere apologies for the misjudgement.