Pet libro polar wet feeder issues
I purchased the Petlibro Polar Wet Food Feeder, and for the first month it worked great. The cooling plate felt genuinely cold, and I had no concerns about keeping my cat's wet food fresh. However, over time I noticed it gradually stopped feeling cold. It was only slightly cool to the touch—definitely not cold enough to inspire confidence that it was safely refrigerating the food.
I contacted customer support and went through every troubleshooting step they suggested: resetting the unit, unplugging it for several minutes, cleaning the vents, and everything else. I had actually already tried all of those things multiple times before reaching out. Eventually, they sent me a replacement unit.
Unfortunately, the replacement has developed the exact same problem, except this time it happened within just three days. At this point, I'm struggling to believe this is simply bad luck or user error. I genuinely can't figure out what I could possibly be doing wrong, especially since I've followed all of the instructions and troubleshooting recommendations. It's hard for me to believe a company would release a product with such poor reliability, so I'm wondering if there's something I'm missing or if others have experienced the same issue.