Charged a cleaning fee for someone else's pet hair
Let me preface this by saying that I try my best to check communato cars for anything that needs to be reported before I take a trip. I report dirty cars, and especially pet hair on the seats, frequently through the app. A lot of the time when I take a car, it's to go to work in the morning and it's dark. it's hard to tell if there is a small amount of hair on the back seat for example.
I got an email that someone had reported pet hair on the seat in a car that I had just finished using, and they put a $40 fleet intervention fee for cleaning the vehicle on my account. I don't own a dog and this clearly wasn't me. Obviously it's important to check the cars, but am I really risking a $40 charge every morning that I don't take a flashlight and shine it on the back seats? From the photo they sent me, I'm not even sure if I would have reported it this time, as it was a handful of stray hairs on one of the back seats. Will Communauto reverse this if I explain the situation to them?