r/communauto

This might sound like a stretch for some, but I wanted to get your opinion.

I don't know if I've just been very unlucky, but as a regular user with many cars taken per week, I find myself not finding the car at least once a month (on a good month). Sometimes it's just a GPS bug and I end up finding the car around somewhere. But many times people just end the trip in their underground parking and hope nobody reports them. I always do report, because as much as I hate the wait on the phone and the waste of time searching for another car, I wouldn't want the next user to go through this.

What I find a bit underwhelming is how the support team does not have any kind of credit to offer for the inconvenience. I understand the company is not directly at fault and it's the previous user who's liable, but the company's job would be to handle that situation; as far as I'm concerned, the only reason they're aware of an infraction is because I reported it and wasted my time, they get to give a penalty to the previous user and bank the money, and I don't get anything out of this apart from being late.

Even worse, today I reserved a station vehicle to skip the hassle of finding a flex in the morning before going to work. It was on me as I didn't thoroughly check the map and I'm unfamiliar with the ui for station vehicles, but I get to the station and the car isn't there (it was out of frame parked a few blocks away). I called, waited, and after checking they let me know that the previous user appears to have parked the car 10min away from the station and they will follow up with them to understand the reason and they offered to cancel my booking or keep it. In this case, your system already knew the user did not park the car where it should be, and I was never explictly warned, and regardless of if I noticed the actual parking location I wouldn't be able to cancel it without fees if I don't call first. Again, I get to waste time calling, walking a few blocks further away to car that I specifically reserved to be next to the house, and nothing is offered for the inconvenience apart from an additional inconvenience of cancelling the trip and waiting for a flex to show up.

I'm not asking for insane incentives, as profits are probably limited for carsharing services. But the least that can be done in cases where the previous user gets fined is to offer a tiny percentage of that fine as a credit to apologize for the inconvenience (5$ is already better than nothing). Food delivery services do it even though the driver or restaurant are mostly responsible for the issue. Why can't we get a tiny bit of gratitude from communauto, especially when we take the time to warn them of issues that I could have just let someone else discover.

Out of subject, but a simple "car isn't at the location" button would be a time saver and push more people to report issues (the problem is so bad I've seen multiple time the same flex car keep appearing and disappearing at the same spot for hours because probably many people tried to find it, failed and did not report it). Unless this does not happen often, why would would they rely on someone calling and reporting a missing car, knowing that the support does not have more information about the location than you do.

Let me preface this by saying that I try my best to check communato cars for anything that needs to be reported before I take a trip. I report dirty cars, and especially pet hair on the seats, frequently through the app. A lot of the time when I take a car, it's to go to work in the morning and it's dark. it's hard to tell if there is a small amount of hair on the back seat for example.

I got an email that someone had reported pet hair on the seat in a car that I had just finished using, and they put a $40 fleet intervention fee for cleaning the vehicle on my account. I don't own a dog and this clearly wasn't me. Obviously it's important to check the cars, but am I really risking a $40 charge every morning that I don't take a flashlight and shine it on the back seats? From the photo they sent me, I'm not even sure if I would have reported it this time, as it was a handful of stray hairs on one of the back seats. Will Communauto reverse this if I explain the situation to them?

First week using Communauto as I'm waiting for my new car delivery.

Is it normal that 90% of the cars feel like they're owned by a farmer who brings in 3 sheeps and a full cow in?
They're totally filthy and seem like they've never seen a vaccum or a wet wipe ever.

Isn't there a team that clean them up like they charge the electric ones?

I have to take a shower of Purell every time I take one

Has anyone tried installing bike racks on a Communauto? I'm thinking of borrowing a friend's trunk rack and taking it on a trip.

It's the kind that doesn't need to attach to a hitch. It just straps on to the trunk.

Hi Communauto,

Just want to bring to your attention!

Your evening and night shift employees are rude and unhelpful and zero customer service skills just listen to any call recording you will see... Please work on this thank you!!!

Trying to decide between remaining open, open plus, and value. Which membership is best bang for your buck in your experience?

I use around 20 flex cars a month for ~10-15km trips and 1-2 round trips for trips 200km+

Was thinking value seemed like an easy pick but then thought again because of the per km charges.

Lmk your thoughts

I’m trying to understand the billing system and how distance and hours affect it when using FLEX cars.

Sometimes I’m charged a distance feee and sometimes it’s $0 even if the distance is similar.

Sometimes I’m charged more for less hours too. Does distance raise the cost more than hours?

Here are 2 trips I’m comparing:

Trip A: Tuesday 9:02 PM - Wednesday 12:18 AM. Duration: 3 hr 16 m - $30. Distance: 62 KM - $17.98. Fees: $5.11

Trip B: Saturday 1:14 PM - 5:51 PM. Duration: 4 hr 37 m - $21.38. Distance: 32 KM - $16.32. Fees: $6.66.

Why was my hour charge more for trip A than trip B is it was less time? Is it because I used it past midnight? Why are my distance costs so similar if I did double the distance for Trip A? Why am I sometimes charged no distance? I tried to read the website, but I’m still confused.

Hello, just wanted to come on here and make a post to ask if this has happened to anybody else before. Recently, I booked a flex car to use, was getting ready to get out of the house to go grab it, when I was about to step out the door, there was still about 20 mins remaining, but what happened was I noticed that the car icon was no longer showing in the location that it was in, the location that I'm able to walk to from home to get it, it was across the city from me it showed on the map when it wasn't before and I had to cancel my reservation for it! I'm wondering how this may have happened to begin with as it was meant to stay reserved right, that's how it works? Luckily there were other cars in our area, but sometimes they can be tricky to grab, so if it happened during a time when there weren't any others, would have been out of luck.

Does anyone know or have experience waiving the collision coverage and just using their rogers world elite credit card? Just want to make sure I’m fully covered before waiving their collision plan. I know there would be a fee if I were to get into a collision and would have to bill the credit card insurance but if it covers most or all, then I’ll waive communatuo’s plan for that. Thanks!