u/DeeeeeepThoughts

>Whenever I open Rainbow Six Siege through Ubisoft Connect or Steam, I get an error message: "There was a problem authenticating ownership of this product and the game cannot be started."
I don't have access to any other Ubisoft account and don't believe I've ever opened the game on a different account.

I contacted Ubisoft Support with this message, with a screenshot of my SteamID.

I received a response from them, which included these instructions

"To resolve this issue:
Select "Log in again".
Log in with the Ubisoft account your game is activated on.
The email of this account will partially show on screen.
Launch the game again through Steam.

If you are unsure of which Ubisoft account your game has been activated on, please contact us, attaching a screenshot of your Steam ID to your support case & proof of purchase."

I notified them that the error window did not contain a "Log in again" option, and sent my Steam proof of purchase.

I was sent this final message from support

"Hello,

Thank you for reaching back out to Ubisoft Support.

We understand that you are contacting us regarding Rainbow Six Siege and receiving the error message "There was a problem authenticating ownership of this product and the game cannot be started." when starting the game.

Thank you for the images and for your response and that you only use one Ubisoft Account.

After reviewing the information provided and investigating, we inform you that we are unable to locate any accounts with the information provided unfortunately due to this we are unable to assist any further as we are limited in our capacity to facilitate this request.

We would like to inform you that we will now be closing the case. If you have any other questions or concern or encounter any issues, please feel free to reopen the case by sending a new reply, or start a new case through the Ubisoft Help Portal. If you need anything else, feel free to reach back out to us and we will assist with your concern.

Best Regards,
Ubisoft Support"

I felt completely blindsided by this. Every source I found online while attempting to troubleshoot said to contact Support and that they can easily fix this.
I feel like this was not handled properly by support.

The game runs perfectly fine when I run it on my Xbox, which is linked to my Ubisoft account, same with my Steam.

What do I do?

Do I attempt to refund the game and pray the gaben gods will consider (bought Siege back in 2021, 2.3 hours of playtime) or keep pushing for help from support?

Any help would be absolutely helpful. I am at a complete loss.

I am willing to provide screenshots if necessary.

I’ve tried razor shaving, waxing, and epilating, nothing seems perfect for me.

When I shave, I seem to always nick myself and the hairs grow back really quick

When I wax, it takes a LONG time (an hour plus) and is messy. (I’ve only tried wax strips)

I just recently bought an epilator hoping that it’d be perfect, but it doesn’t seem so. It’s not picking all hairs, and I’m having to do multiple passes just to get everything, and it’s taking a decent amount of time. I knew about the pain factor beforehand and am able to handle it, but it when I epilate around certain areas (bikini, thigh) I have to take constant breaks

From my perspective, I’m doing everything right with proper skin prep and form, but nothing I’ve tried really satisfies me

Any help or advice on the topic would be greatly appreciated