Can’t get reactivated.
Hey there, I’ve been Skipping since 2018, but I’ve never seen this level of indifference.
My birthday was in the 1st week of September, and it was a 5 year driver’s license renewal birthday which I’d forgotten about, (my fault) so when I went to check my schedule the next day, my account was deactivated because my license had expired. I was able to get it renewed the next day, and uploaded it to my Skip account. It showed it was successfully uploaded, but I could not reactivate my account. I could get onto the website, but at a certain point I would get the screen saying I had to reactivate.
I emailed support and heard back within 24 hours, the email said to try 5 things, reboot phone, check for app updates, delete and reinstall the app, change my network settings etc…nothing worked. I’ve emailed twice since, no response.
I even thought I saw a reason and told them, crickets. I saw on the documents screen where it asks about catering bags, (which I had bought from Skip when I started) there was a message of a recommended action, I clicked on that and was asked if I wanted to buy bags, or do I have my own? Which I checked that I did. Then the white SUBMIT button turned black, which was unusual, I clicked it, and it would show slight movement but would not activate. I’m at my wits end, it’s been almost a month without working and things are piling up.