r/skipthedishes

Tonight I received 3 false/fraudulent reports from a customer. There’s no way to know for sure but I suspect I know which one it was. This customer messaged me after I had completed the delivery, saying I had delivered to the wrong location. I double and triple checked afterwards to make sure it was in fact the right place. Google and Apple Maps both agreed that the address was in fact where I delivered to. The customer reported me for “mishandling food” “not following instructions” and “service below expectations” which is completely untrue.

What I expect actually happened was an app glitch, I’ve had these before where the address the customer ordered to is not the address on the order in the app and the pin does not match on the map. Or maybe they simply ordered it to the wrong place by accident.

I have already submitted a claim to skip support.

I am a young woman/mother who is just trying to support my family. The last thing I need is for this to actually affect my job.

My question is, how many reports of this nature would it take to deactivate an account? I’m sure it would take a lot more than just this but I am worried.

Ps. to anyone out there doing this to innocent people just trying to earn a living shame on you.

My courier completely drove past my house from the restaurant and drove 2x the distance from the restaurant to me in the other direction. AWAY from my house. I attached screenshots of this in support and explained my concern, and was told... that a courier was still being assigned, and to be patient???

As soon as I pointed out that literally wasn't what I was saying as I had already stated AND shown that my food had been picked up already, the person doing support switched to the standard "oh well tracking is inaccurate, make sure to refresh for updated route and positioning :)"

I'm sick of being told I must be mistaken when whoever has my food is clearly driving all over town willy nilly. My delivery took 2x as long and multiapping isn't even allowed supposedly, but they just don't care :/

Hey there, I’ve been Skipping since 2018, but I’ve never seen this level of indifference.

My birthday was in the 1st week of September, and it was a 5 year driver’s license renewal birthday which I’d forgotten about, (my fault) so when I went to check my schedule the next day, my account was deactivated because my license had expired. I was able to get it renewed the next day, and uploaded it to my Skip account. It showed it was successfully uploaded, but I could not reactivate my account. I could get onto the website, but at a certain point I would get the screen saying I had to reactivate.

I emailed support and heard back within 24 hours, the email said to try 5 things, reboot phone, check for app updates, delete and reinstall the app, change my network settings etc…nothing worked. I’ve emailed twice since, no response.

I even thought I saw a reason and told them, crickets. I saw on the documents screen where it asks about catering bags, (which I had bought from Skip when I started) there was a message of a recommended action, I clicked on that and was asked if I wanted to buy bags, or do I have my own? Which I checked that I did. Then the white SUBMIT button turned black, which was unusual, I clicked it, and it would show slight movement but would not activate. I’m at my wits end, it’s been almost a month without working and things are piling up.