
Ford brought 350 engineers back after realizing AI can’t deliver with the same quality
I hate the "I cut 60% of my team, AI runs the business now" posts on LinkedIn.
We only hear about the layoffs. The rehires happen quietly. Klarna cut 700 customer support reps, then rehired. Ford let engineers go, then brought 350 of them back.
Same wall, both times. AI is only as good as the context you feed it, and they'd underestimated what was sitting in their employees' heads after years on the job.
These are big corps. Sophisticated documentation, huge process libraries, way more resources than almost anyone reading this has. Still couldn't hold quality once the humans walked out the door.
A friend told me about an agency owner who fired her contractors because her own AI prompts were beating their output. Maybe she's right, I don't have the full picture, not my call. But zoom out and the better play, almost every time, is keep your best people and arm them with AI.
Who would I keep? The ones who solve problems without being asked. The ones who actually care whether the outcome is good, not just whether the ticket got closed. The ones who'll learn something new even when it's uncomfortable. And the ones with good judgment, because AI amplifies judgment, it doesn't replace it.
Give that person AI and they don't get 10% better. They become a different category of employee.
Honestly, I have more ideas than I have people who can execute them with AI in the loop. That's the real bottleneck. Not too many humans, not enough humans who know how to wield the tool.
If your first move with AI is "how do I have fewer people," you probably had the wrong people to begin with.
So genuine question, do you actually think you can cut your team and improve quality at the same time? Or does the math fall apart once you flip to the second page?
if you're thinking through how to actually implement ai in your business without torching the institutional knowledge that makes it work, i write about this stuff every thursday. mostly the boring parts nobody posts about: documenting what's in your best people's heads before you even think about who to cut. free to join here