dreame v20 going into safe mode
Hello,
I am in France.
I bought a used Dreame V20 vacuum cleaner. It was advertised as new.
And indeed, it looked new, in its original box.
I tested the first brush, no problem.
Then, when I changed the brush, nothing.
It wouldn't charge anymore. No display. Nothing.
I tried contacting customer service. But I don't have a receipt.
The seller is ignoring me.
After searching for a solution online for a long time,
I managed to find a way to get it working again.
Disconnect the battery. Wait 24 hours. Reconnect it, and lo and behold, it works again.
The problem is that the issue has recurred at more or less regular intervals.
But now, nothing works.
I suspect a wire is loose and the device is going into safety mode.
I've seen that other models have a problem with the rotating brush.
I thought about taking it apart to see what's going on.
But I don't think the last time I did it, I didn't connect any brush. It worked and then stopped.
I'd like to try taking it apart. But I don't know if I should take it apart at the head (the motor) or the brush.
I know it might be a hassle.
Has anyone else had this problem?
Regards