3rd Party Delivery Issue
3rd Party Delivery
Does Home Depot need me to initiate a chargeback so they can collect the insurance on a high value item lost or stolen by a 3rd party delivery service? My item was marked as delivered by the delivery service with no proof (photo or signature). Well there was a photo of an empty driveway somewhere. Ive spent hours speaking with associates and the outcome each time is them asking me to do a chargeback since they cannot refund based on he said she said. WTH? It is the craziest thing I have ever heard of. Im just trying to figure out their angle. They aren't getting it back from the thief at the delivery service so I guess this is a way they can recoup some of the loss rather than a total item loss by refunding me. Maybe Im overthinking this?