Felt really bad on shift.
So it’s 2am, I’m fully booked and the system has already rolled over to the next day, I look up and see two shadows at my door so activate the intercom.
A taxi driver talks into the intercom that he’s got a stranded 80 year old gentleman who needs a hotel room for the night and he’s driven him from the next town after finding no hotels there. I tell him that unfortunately we are fully booked and I don’t have a spare room. Sadly even if I did have some empty rooms I still couldn’t give him one as there’s no way of booking one till 3pm as the system had already rolled over to the best day.
The taxi driver pleaded with me to make an exception because the poor man was in his 80’s and all alone. The elderly gentleman just looked really sad at my door. I felt really awful. I said to the taxi driver that it wasn’t that I didn’t want to give him one, I’m just full. Every room has someone in it:( he asked if I could find it in my heart to help. By this point I was beginning to feel that I was being made out to be the bad guy and it made me feel bad inside. I directed them to a bigger hotel In the hopes they could help. The elderly man went with the taxi driver and just looked so sad.
I have so many questions, where is he from originally? How did he get to wherever he started from to get in the taxi? Where is his family ? Why is an elderly man wandering the streets at 80 years old with his luggage?! I tried to get some answers from the taxi driver as I felt the police may need to be told as I was worried for the man being out alone. He’s lucky he found a taxi driver who was going out of his way to help him, most would have dropped him off and gone. I’ll never get the answers to my questions as they drove off .