Services added without my permission.
I went into the Spectrum store in Inglewood to trade in my iPhone for the 17 Pro Max. The sales guy said I couldn’t because I made a payment a few minutes ago and I have to wait 24 hours for the payment to process in order for me to get the phone same day and leave with it. I could get the phone, but it would have to be ordered and sent through mail to my house. I said, “Damn, okay." I left the store, got home, and just now I woke up for work. I checked my emails and saw that Spectrum changed my service. Someone added TV to my account without my permission. I checked when they emailed me, and it says at 8:14pm. I left the store at 6:54pm, and I know this because I got a text saying, "Thanks for your service. The store closes at 8," so I’m guessing the guy who helped must have changed my account. I’m extremely pissed and don’t want to get the new phone at all; I want to completely cancel and go to a different provider like T-Mobile. I googled “Spectrum added TV without my consent and with a promotion," and the AI told me it’s a sales quota the salespeople have to hit, so I have to quickly call to get it removed and have my account go back to the way it is. Even if I’m paying the same for 12 months, it doesn’t give them the right to do something like that behind my back. Before this service was added I only had internet and mobile that’s it. I have pictures to prove this but this sub doesn’t allow posts with pictures.