Pldt disconnecting us from their box to connect a new customer
We have been a pldt customer for a decade. We may have some downtime(no internet) from time to time but we understand that this happens.
But this time its completely different and napaka unethical talaga. Last Monday, nawalan kami ng internet, i thought na yun usual lang. we reported it and wednesday may pumunta technician. The technician said,di nila maaayos and tatawagan engr nila at wala ng slot. Paano ngyari yun? matagal n kami customer ni pldt, paano nawalan ng slot? ng tanong tanong ako s subd and ginagawa pla ni pldt ito at marami n complain. kasi unlike other telcos pg wala sila internet wala lahat. ngayon kami lang wala internet na PLDT na wala. lahat meron.
I called up na PLDT customer service and they say wala timeline when maibabalik. So now ppunta kami sa PLDT office mismo and already emailed NTC.
So kung pldt customer kayo, kapag nawalan kayo internet make sure wala bago kinakabitan malapit sainyo. pag meron puntahan nyo agad at baka ibbigay sa iba slot ninyo.